Regional Café Leader: Grow, Coach & Elevate Guest Experience

Chelsea Piers Lp; New York (NY); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Complimentary All-Access Membership

Team-Oriented Culture

Growth Pathways

Purpose-Driven Work

Job summary

Chelsea Piers Fitness is seeking a Regional Café Manager to lead day-to-day operations across five Chelsea Piers locations in New York. You will manage up to 40 café employees, drive revenue growth, guest satisfaction, and team retention while upholding Chelsea Piers' distinctive hospitality.

This role requires hands-on leadership in a fast-paced environment, focus on quality and food safety, and collaboration with the Director of Food and Beverage to execute marketing initiatives and open new

Qualifications

• 3-5+ years of multi-unit leadership experience in hospitality or food & beverage; QSR or café experience preferred.
• Ability to lead leaders – building high performance teams and leadership pipelines
• Leadership style that fosters trust, energy and accountability
• Provide top-notch customer service to meet or exceed clients’ and team expectations
• Excellent written and verbal skills
• Excellent interpersonal skills
• Training, motivation and retention of staff
• Ability to lift 30+ pounds
• Continuous standing and walking throughout the work shift
• Meet and perform the physical requirements of this position
• Food Handler’s license

Responsibilities

• Lead operations for 5 café locations; oversee up to 40 employees
• Coach and develop Supervisors and shift leads to deliver on KPIs
• Translate overall strategy into local execution while preserving the culture of each cafe
• Drive store performance across all metrics including labor management, cost controls, and hospitality
• Champion quality, food safety, and consistency across cafes; resolve gaps
• Implement and uphold hospitality standards reflecting Chelsea Piers touch points
• Build succession plans across cafe leadership; address underperformance
• Conduct regular cafe visits, coaching, and accountability sessions
• Partner with the Director of Food and Beverage to execute marketing programs and open new locations
• Use data-driven insights to identify opportunities and elevate performance
• Ensure stores remain operational by covering callouts to prevent service disruptions
• Oversee inventory management, ordering, and distribution communications
• Supervise cafe staff; conduct regular reviews for growth
• Support opening of new clubs with operations staffing and training

Skills

Multi-unit leadership

Team development

Customer service

Communication skills

Interpersonal skills

Training & retention

Lift 30+ pounds

Stamina - standing/walking

Food Handler’s license

Job description

Chelsea Piers Fitness is seeking a Regional Café Manager to lead day-to-day operations across five Chelsea Piers locations in New York. You will manage up to 40 café employees, drive revenue growth, guest satisfaction, and team retention while upholding Chelsea Piers' distinctive hospitality.

This role requires hands-on leadership in a fast-paced environment, focus on quality and food safety, and collaboration with the Director of Food and Beverage to execute marketing initiatives and open new