Regional Café Leader: 5 Locations, 40+ Team

Chelsea Piers Fitness; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

All-Access Membership

Discounts on in-club services

Team-oriented culture

Job summary

Chelsea Piers Fitness is seeking a Regional Café Manager to oversee five café locations with up to 40 staff. You will lead, coach, and develop the cafe team, align local execution with overall strategy, and drive revenue, guest satisfaction, and retention through strong leadership and operational excellence.

You will champion quality and food safety, build talent pipelines, and partner with the DFB to launch new locations. A Food Handler’s license and proven café leadership are required.

Qualifications

• 3-5+ years of multi-unit leadership in hospitality or F&B; QSR or café experience preferred.
• Demonstrate the ability to lead leaders – building high performance teams and leadership pipelines.
• Leadership style that fosters trust, energy and accountability.
• Provide top-notch customer service to meet or exceed clients’ and team expectations.
• Excellent written and verbal skills; strong interpersonal abilities.
• Training, motivation and retention of café staff.
• Ability to lift 30+ pounds; continuous standing/walking.
• Food Handler’s license is required.

Responsibilities

• Serve as operational lead for 5 café locations; overseeing up to 40 employees.
• Lead, coach, and develop Supervisors and shift leads to deliver KPIs (revenue, guest satisfaction, retention).
• Translate strategy into local execution while preserving cafe culture.
• Drive labor management, cost controls, product execution, cleanliness, and hospitality.
• Champion quality, food safety, and consistency across cafes; address gaps.
• Partner with Director of Food & Beverage and cross-functional teams on marketing and openings.
• Use data-driven insights to identify opportunities and elevate performance.
• Open new clubs by coordinating operations, staffing, and training.

Skills

Leadership development

Customer service

Written and verbal communication

Interpersonal skills

Training and retention

Team-building

Café operations

Education

Food Handler’s license

Job description

Chelsea Piers Fitness is seeking a Regional Café Manager to oversee five café locations with up to 40 staff. You will lead, coach, and develop the cafe team, align local execution with overall strategy, and drive revenue, guest satisfaction, and retention through strong leadership and operational excellence.

You will champion quality and food safety, build talent pipelines, and partner with the DFB to launch new locations. A Food Handler’s license and proven café leadership are required.