Regional Café Manager: Multi-Site Leadership & Growth

Chelsea Piers; New York (NY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

All-Access Membership

Team-oriented culture

Growth pathways

Job summary

Chelsea Piers Fitness is seeking a Regional Café Manager to lead day-to-day operations across five cafe locations in NYC. You will manage up to 40 employees, coach supervisors, and drive revenue, guest satisfaction, and team retention while preserving each cafe’s culture.

Join a team-focused environment with growth pathways in hospitality, operations, and management, supporting new club openings and cross-functional initiatives in a high-energy fitness and community setting.

Qualifications

• 3–5+ years of multi-unit leadership experience in hospitality or food & beverage.
• Experience leading leaders – building high performance teams and leadership pipelines.
• Strong customer service orientation with excellent communication and interpersonal skills.

Responsibilities

• Oversee the operational lead for 5 cafe locations, supporting up to 40 employees.
• Lead, coach and develop Supervisors and shift leads to achieve KPIs including revenue growth and guest satisfaction.
• Translate strategy into local execution while preserving each cafe’s culture.
• Drive store performance across labor, costs, product execution, cleanliness, and hospitality.
• Champion quality, food safety, and consistency; address gaps proactively.
• Implement hospitality standards reflecting Chelsea Piers’ experiential touch points.
• Build succession plans and development programs across all cafe leadership levels.
• Coordinate with Director of Food & Beverage and cross-functional teams on marketing, HR, and new locations.
• Use data-driven insights to identify opportunities and elevate performance.
• Ensure coverage to prevent service disruptions and closures.

Skills

Multi-unit leadership

F&B hospitality

Coaching & development

Customer service

Communication skills

Job description

Chelsea Piers Fitness is seeking a Regional Café Manager to lead day-to-day operations across five cafe locations in NYC. You will manage up to 40 employees, coach supervisors, and drive revenue, guest satisfaction, and team retention while preserving each cafe’s culture.

Join a team-focused environment with growth pathways in hospitality, operations, and management, supporting new club openings and cross-functional initiatives in a high-energy fitness and community setting.