Cafe Manager

Canteen at Chelsea Piers; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Complimentary All-Access Membership

Discounts on in-club services

Growth opportunities across roles

Job summary

Chelsea Piers Fitness is seeking a Regional Café Manager to lead operations across multiple café locations, guiding up to 40 staff while preserving the unique Chelsea Piers culture.

You will recruit, mentor, and evaluate leaders, ensuring KPIs are met, guest satisfaction remains high, and teams stay motivated. This role requires strong hospitality leadership and hands-on management in a fast-paced environment.

Qualifications

• 3-5+ years of multi-unit leadership experience in hospitality or food & beverage.
• Ability to lead leaders – building high performance teams and leadership pipelines.
• Leadership style that fosters trust, energy and accountability.
• Provide top-notch customer service to meet or exceed clients’ and team expectations.
• Excellent written and verbal skills.
• Excellent interpersonal skills.
• Training, motivation and retention of Canteen staff.
• Ability to lift 30+ pounds.
• Continuous standing and walking throughout the work shift.
• Able to meet and perform the physical requirements and work effectively in an environment typical of this position.
• Food Handler’s license.

Responsibilities

• Serve as operational lead for 5 café locations; overseeing up to 40 employees.
• Lead, coach and develop a team of Supervisors and shift leads to deliver on KPIs, including revenue growth, guest satisfaction and team retention.
• Translate overall strategy into local execution while preserving the culture of each cafe.
• Drive store performance across all operational metrics, including labor management, cost controls, product execution, cleanliness, and hospitality.
• Champion quality, food safety, and consistency across cafes; proactively resolving operational or experience-related gaps.
• Implement and uphold hospitality standards that reflect Chelsea Piers distinct emotional and experiential touch points.
• Build succession plans, talent pipelines, and development programs across all levels of cafe leadership; proactively address underperformance.
• Conduct regular cafe visits, skip-level conversations, and coaching sessions to foster accountability and team development.
• Partner with the Director of Food and Beverage and cross-functional teams to execute marketing programs, HR initiatives, creative conception and open new locations.
• Use data-driven insights to identify opportunities, solve complex business challenges, and elevate overall performance.
• Serve as the final line of defense to ensure stores remain operational by securing coverage or personally covering any callouts to prevent service disruptions or closures.
• Oversee all inventory management, ordering, and delivery processes, proactively communicating with distribution representatives to resolve issues and ensuring orders are submitted consistently and on schedule.
• Supervise all café employees within your purview, conducting regular touch bases and semi-annual performance reviews to ensure alignment, development, and operational excellence.
• Support the successful opening of new clubs by coordinating operations, staffing, and training to ensure seamless launch execution.

Skills

Leadership

Customer service

Staff development

Communication

Physical stamina

Food safety

Education

Food Handler’s license

Job description

Full job description

About Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.

The Opportunity:

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You’ll Love Working Here:

• Complimentary All-Access Membership to Chelsea Piers Fitnessplus discounts on in-club services.
• Team-Oriented Culture– we win together and support each other every day.
• Pathways for Growth– from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work– every day is a chance to help someone feel seen, supported, and

Role & Responsibilities

As the Regional Café Manager, you will support the day-to-day operations through hands-on leadership and team development

Responsibilities

• Serve as the operational lead for 5 different café locations; overseeing up to 40 employees

• Lead, coach and develop a team of Supervisors and shift leads to deliver on KPIs, including revenue growth, guest satisfaction and team retention

• Translate overall strategy into local execution while preserving the culture of each cafe

• Drive store performance across all operational metrics, including labor management, cost controls, product execution, cleanliness, and hospitality

• Champion quality, food safety, and consistency across cafes; proactively resolving operational or experience-related gaps

• Implement and uphold hospitality standards that reflect Chelsea Piers distinct emotional and experiential touch points

• Build succession plans, talent pipelines, and development programs across all levels of cafe leadership; proactively address underperformance

• Conduct regular cafe visits, skip-level conversations, and coaching sessions to foster accountability and team development.

• Partner with the Director of Food and Beverage and cross-functional teams to execute marketing programs, HR initiatives, creative conception and open new locations

• Use data-driven insights to identify opportunities, solve complex business challenges, and elevate overall performance.

• Serve as the final line of defense to ensure stores remain operational by securing coverage or personally covering any callouts to prevent service disruptions or closures

• Oversee all inventory management, ordering, and delivery processes, proactively communicating with distribution representatives to resolve issues and ensuring orders are submitted consistently and on schedule

• Supervise all café employees within your purview, conducting regular touch bases and semi-annual performance reviews to ensure alignment, development, and operational excellence

• Support the successful opening of new clubs by coordinating operations, staffing, and training to ensure seamless launch execution

Qualifications

• 3-5+ years of multi-unit leadership experience in hospitality or food & beverage; QSR or café experience preferred

• Demonstrate the ability to lead leaders – building high performance teams and leadership pipelines

• Leadership style that fosters trust, energy and accountability

• Provide a top-notch customer service to ensure you meet or exceed clients’ and team expectations

• Excellent written and verbal skills

• Excellent interpersonal skills

• Training, motivation and retention of Canteen staff

• Ability to lift 30 + pounds

• Continuous standing and walking throughout the work shift

• Able to meet and perform the physical requirements and work effectively in an environment typical of this position

• Food Handler’s license