Hospitality Associate

Chelsea Piers Fitness; New York (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

All-Access Membership

In-club discounts

Growth opportunities

Job summary

Chelsea Piers Fitness in New York City seeks a Hospitality Associate to deliver warm, 5-star service. You will welcome members and guests, manage check-ins, answer questions with energy, and support front desk and event activations throughout busy shifts.

You’ll collaborate across departments, stay alert to facilities and safety, and solve problems with professionalism. The role suits people who love fitness, can multitask in a high-energy space, and are available nights, weekends, and holidays.

Qualifications

• 6+ months experience in customer service, hospitality, or fitness.
• Knowledge of gym operations, group fitness, or front-line tech platforms.
• High school diploma or GED required; associate degree preferred.

Responsibilities

• Welcoming every member, prospective member and guest with a warm first and last impression.
• Mastering member systems for smooth check-ins, class arrivals, and guest experiences.
• Answering phones and member questions with energy, empathy and ownership.
• Supporting shift-specific needs like front desk, concierge, marketing, or street team activations.
• Keeping an eye on facilities, locker rooms, events, and personal training sessions and submitting tickets.
• Collaborating with every department, from sales to operations.

Skills

Customer service

Hospitality

People skills

Team player

Problem solver

Multitask

Education

High school diploma or GED

Associate degree preferred

Job description

About Chelsea Piers:Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.The Opportunity:At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.Why You’ll Love Working Here:Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.Team-Oriented Culture – we win together and support each other every day.Pathways for Growth – from hospitality to management, operations, personal training, and beyond.Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.The Role & Responsibilities:As a Hospitality Associate, you will have the responsibility of delivering excellent 5-star hospitality in line with our Chelsea Piers Standards of Excellence and our High Five Approach – creating moments of genuine connection, recognition, and warmth in every interaction.The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impressionMastering our member systems to ensure smooth check-ins, class arrivals, and guest experiencesAnswering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpfulSupporting shift-specific needs like front desk, concierge, marketing, or street team activationsKeeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systemsMonitoring guest awareness and maintaining security awarenessProblem solving like a pro – you’ll be trained to resolve issues and know when to escalateCollaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everythingThis Role Is For You If You Are:A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s dayA team player who takes pride in their workA proactive problem solverEnergized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators!Excited to learn, grow, and take on new challengesCalm under pressure and able to multitask in a high-traffic, high-energy spaceFlexible with your schedule – availability on nights, weekends, and holidaysComfortable standing for extended periods and lifting up to 30 lbsPreferred Qualifications:6+ months experience in customer service, hospitality, or fitnessKnowledge of gym operations, group fitness, or front-line tech platformsHigh school diploma/GED required. Preferably Associate Degree or higherCompensation:Status: part or full-time availability depends on club’s needsPart-time = 12-29 hoursFull-time = 30-39 hoursPay Transparency:$18/hour