Regional Branch Training & Coaching Lead

Metro City Bank; Doraville (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Metro City Bank is seeking a Regional Branch Training Specialist to drive development and training of branch employees across locations. The role involves hands-on training, coaching, and support to new hires and staff to ensure high-quality service and policy adherence.

Responsibilities include assessing needs, developing plans, delivering onsite and remote sessions, collaborating with branch managers, and maintaining training records.

Qualifications

• 3–5 years branch banking experience.
• Understanding of adult learning principles and coaching.
• Strong analytical skills.
• Outstanding interpersonal and communication skills.
• Attention to detail and follow-through.
• Willingness to travel up to 30%.

Responsibilities

• Assess training needs and develop customized training plans for branches.
• Prepare and coordinate training materials with programs.
• Conduct onsite and remote training sessions on bank applications, products, services, and procedures.
• Provide coaching to new hires during onboarding.
• Collaborate with branch managers and Talent Acquisition to schedule trainings and boost engagement.
• Maintain accurate records of training activities, attendance and outcomes; produce reports.
• Serve as SME on bank programs, policies, and best practices.
• Travel to branch locations within the assigned region.

Skills

Adult learning principles

Coaching skills

Analytical skills

Interpersonal skills

Communication (oral & written)

Attention to detail

Travel readiness

Tools

Microsoft Office

Outlook

Adobe

Job description

Metro City Bank is seeking a Regional Branch Training Specialist to drive development and training of branch employees across locations. The role involves hands-on training, coaching, and support to new hires and staff to ensure high-quality service and policy adherence.

Responsibilities include assessing needs, developing plans, delivering onsite and remote sessions, collaborating with branch managers, and maintaining training records.