Regional Branch Training Specialist

Metro City Bank; Doraville (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Metro City Bank is seeking a Regional Branch Training Specialist to drive development and training of branch employees across locations. The role involves hands-on training, coaching, and support to new hires and staff to ensure high-quality service and policy adherence.

Responsibilities include assessing needs, developing plans, delivering onsite and remote sessions, collaborating with branch managers, and maintaining training records.

Qualifications

• 3–5 years branch banking experience.
• Understanding of adult learning principles and coaching.
• Strong analytical skills.
• Outstanding interpersonal and communication skills.
• Attention to detail and follow-through.
• Willingness to travel up to 30%.

Responsibilities

• Assess training needs and develop customized training plans for branches.
• Prepare and coordinate training materials with programs.
• Conduct onsite and remote training sessions on bank applications, products, services, and procedures.
• Provide coaching to new hires during onboarding.
• Collaborate with branch managers and Talent Acquisition to schedule trainings and boost engagement.
• Maintain accurate records of training activities, attendance and outcomes; produce reports.
• Serve as SME on bank programs, policies, and best practices.
• Travel to branch locations within the assigned region.

Skills

Adult learning principles

Coaching skills

Analytical skills

Interpersonal skills

Communication (oral & written)

Attention to detail

Travel readiness

Tools

Microsoft Office

Outlook

Adobe

Job description

Doraville - Main Office
Metro City Bank | Main Office - Headquarters
5114 Buford Highway
Doraville, GA 30340, USA

Description

Brief Overview:

The Regional Branch Training Specialist plays a vital role in the development and training of branch employees across various locations.

The position provides hands-on training, coaching, and support to new hires and existing staff members ensuring consistent delivery of high-quality service, adherence to bank policies and procedures, and supporting bank development initiatives.

• Asses training needs and develop customized training plans to address specific branch and team requirements.
• Prepares and coordinates training material in conjunction with training programs.
• Conduct onsite and remote training sessions at MCB Branches to deliver comprehensive training on bank applications, products, services, and procedures.
• Provide personalized support and coaching to new hires during the onboarding period, ensuring a smooth transition into their role.
• Collaborate with branch managers and Talent Acquisition to coordinate training schedules ensuring training delivery and employee engagement
• Maintain accurate records of training activities, attendance, and training outcomes providing regular reports and updates.
• Serve as a subject matter expert on bank programs, policies, requirements, and best practices
• Travel to branch locations within assigned region

Knowledge/Experience

• Software skills including Microsoft Office, Outlook, and Adobe
• 3 – 5 Years Branch Banking experience
• An understanding of adult learning principles, effective coaching skills, and the ability to adapt to a variety of learning styles while monitoring learner progressis needed to provide a consistent and successful training experience.
• Strong analytical skills
• Outstanding interpersonal skills
• Excellent oral and written communication skills
• Attention to detail and follow through
• Ability to travel 30% of the time

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.