Regional Branch Leader — Customer Experience & Growth

Middlesex Savings Bank; Medway (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

Middlesex Savings Bank in Medway, MA is seeking a Regional Branch Manager to lead the Medway branch network, champion customer experience, and drive staff development and operational excellence. This role emphasizes strategic decision-making, collaboration with divisional leaders, and a strong community presence.

The Regional Manager will coach branch staff, ensure adherence to policies, and oversee projects that advance the division's objectives while promoting the Bank's mission and values.

Qualifications

• Bachelor's degree or its equivalent required.
• 7+ years of branch banking experience or similar customer service role within banking.
• 5+ years of experience in branch management.
• Demonstrated leadership with sound decision-making skills.

Responsibilities

• Lead and represent the Bank in the region, aligning with core values and mission.
• Provide coaching, direction and accountability to branch staff to meet goals.
• Manage time and priorities, ensuring timely communication and effective operations.
• Build community relationships and participate in local activities.
• Make informed decisions in alignment with Bank standards and risk controls.
• Support staff development and succession planning across the region.

Skills

Leadership

Organization

Communication

Analytical thinking

Multitasking

Customer service

Education

Bachelor's Degree

Job description

Middlesex Savings Bank in Medway, MA is seeking a Regional Branch Manager to lead the Medway branch network, champion customer experience, and drive staff development and operational excellence. This role emphasizes strategic decision-making, collaboration with divisional leaders, and a strong community presence.

The Regional Manager will coach branch staff, ensure adherence to policies, and oversee projects that advance the division's objectives while promoting the Bank's mission and values.