Regional Blood Collections Manager, Fixed Sites

American Red Cross; Fort Wayne (IN); On-site; USD 83,000 - 92,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with match

Paid time off

Holidays

Family leave

Employee assistance

Job summary

The American Red Cross is seeking a Fixed Site Collections Manager to provide strategic oversight for six fixed collection sites in the Indiana Region. You will ensure regulatory compliance, production targets, and a diverse portfolio of blood products across the region.

You will lead collections teams, manage budgets, coach supervisors, and coordinate union relations while traveling 25–30% to support Indianapolis, Fort Wayne, and other sites.

Qualifications

• Bachelor's degree in science is a plus.
• Minimum 5 years of related experience, or equivalent combination of education and related experience required.
• Biomedical experience is preferred.
• Minimum of 3 years of management/supervisorial experience, demonstrating strong leadership skills and the ability to guide and motivate teams effectively.
• Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills, and project management preferred.
• Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement appropriate solutions as required.
• Ability to work independently while developing a functioning team. Must have excellent public relations and interpersonal skills, and the ability to interact effectively with all levels of staff, hospital personnel, physicians, volunteers, and donors.
• Excellent verbal and written communication skills, including training and presentations.
• Proficient with Microsoft Office applications, including PowerPoint and Excel.
• A current, valid driver's license and a good driving record is required.

Responsibilities

• Develop and monitor assigned collections budget to ensure sufficient capacity and effective utilization of resources.
• Responsible for managing assigned mobile operations and may oversee the use of multiple technologies. Coordinate with multiple department functional areas to ensure achievement of assigned collection goals, business initiatives, and metrics for quality, service excellence and process improvement in the most efficient and cost-effective manner possible.
• Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to the achievement of organizational goals.
• Manage, coach and mentor supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions to enhance success of the operation and minimize turnover.
• Ensure appropriate staffing is in place to efficiently and effectively run operations. Coordinate department training and/or communication protocols, including in-services, regulatory requirements, and new staff training. Ensure teams successfully perform collections that meet patient need, such as right-type mix and demand requirements for day of week and manufacturing location.
• May operate ARC vehicles as required, including loading, setting up, maintaining, and tearing down supplies and equipment as required.
• Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
• Participate in divisional and national projects
• Working out of Indianapolis or Ft. Wayne site; will need to travel to additional sites regularly; Approx 25-30% travel.

Skills

Leadership

Regulatory compliance

Team management

Communication

Public relations

Problem solving

Education

Bachelor's degree in science

Tools

Microsoft Office

PowerPoint

Excel

Job description

The American Red Cross is seeking a Fixed Site Collections Manager to provide strategic oversight for six fixed collection sites in the Indiana Region. You will ensure regulatory compliance, production targets, and a diverse portfolio of blood products across the region.

You will lead collections teams, manage budgets, coach supervisors, and coordinate union relations while traveling 25–30% to support Indianapolis, Fort Wayne, and other sites.