Collections Fixed Site Manager

American Red Cross; Indianapolis (IN); On-site; USD 83,000 - 92,000; Full time

Job summary

The American Red Cross in Indiana seeks a Fixed Site Collections Manager to oversee six fixed collection sites. You will lead collection teams, manage budgets, ensure regulatory compliance, and drive production targets across the region.

Strong leadership, logistics and union-relations experience are essential. Based in Indianapolis or Fort Wayne with 25–30% travel, you will partner across departments to deliver reliable donor service and operational excellence.

Qualifications

• Experience leading collection teams.
• Strong budget management skills.
• Knowledge of regulatory requirements for blood collection.

Responsibilities

• Develop and monitor assigned collections budget.
• Lead six fixed collection sites and oversee mobile operations.
• Coach and mentor supervisors and staff under union contracts.
• Ensure staffing, training, and regulatory compliance across sites.
• Maintain effective communication across departments and with stakeholders.

Skills

Leadership

Budget management

Donor relations

Regulatory compliance

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW

As a Fixed Site Collections Manager, you will provide strategic oversight and leadership for six fixed collection sites in the Indiana Region. You'll ensure that each facility meets regulatory requirements and production targets while promoting a diverse portfolio of blood products, including whole blood, Power Red cells, platelets, and plasma.

In this role, you will oversee collection teams within the region to ensure the achievement of collection goals, business initiatives, and quality metrics. In this role, you will use your biomedical knowledge, logistics/supply chain experience, strong leadership skills, and the ability to manage union relations to lead our collections teams. You will enforce organizational policies, drive production, and embrace cultural initiatives. As a change agent, you will lead teams through transformation, fostering future leadership and collaboration. Your operational mindset and communication skills will be key to driving success and efficiency.

Provide support, development, and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities)

• Develop and monitor assigned collections budget to ensure sufficient capacity and effective utilization of resources.
• Responsible for managing assigned mobile operations and may oversee the use of multiple technologies. Coordinate with multiple department functional areas to ensure achievement of assigned collection goals, business initiatives, and metrics for quality, service excellence and process improvement in the most efficient and cost-effective manner possible.
• Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to the achievement of organizational goals.
• Manage, coach and mentor supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions to enhance success of the operation and minimize turnover.
• Ensure appropriate staffing is in place to efficiently and effectively run operations. Coordinate department training and/or communication protocols, including in-services, regulatory requirements, and new staff training. Ensure teams successfully perform collections that meet patient need, such as right-type mix and demand requirements for day of week and manufacturing location.
• May operate ARC vehicles as required, including loading, setting up, maintaining, and tearing down supplies and equipment as required.
• Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
• Participate in divisional and national projects.
• Working out of Indianapolis or Ft. Wayne site; will need to travel to additional sites regularly; Approx 25-30% travel.

Pay Information : The salary range for this position is $82,728 to $91,920.00

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This role may be eligible for relocation assistance

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

The ideal candidate will reside in or near Indianapolis or Fort Wayne to effectively support