Regional Banking Sales and Service Leader

Huntington National Bank; Zeeland (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Huntington National Bank seeks a Regional Banking Sales and Service Leader to supervise a regional team delivering exceptional customer service and sales support across regions. The role involves onboarding staff, driving process improvements, and coordinating cross-region initiatives to ensure consistency and strong performance.

The position emphasizes leadership, mentorship, and the ability to identify training needs while coordinating regional sales activities with Corporate initiatives.

Qualifications

• Bachelor’s Degree required.
• Minimum of 4 years' experience in sales support management role.
• 3+ years' experience in Business Banking.

Responsibilities

• Supervise and coordinate regional Sales and Service Support team to ensure exceptional customer service and support for sales functions.
• Act as liaison and coordinate regional communications and initiatives across regions.
• Onboard new Service Specialists and Client Managers; serve as SME for process improvements and changes.
• Support colleague and customer transfers and portfolio reallocation during banker changes.
• Collaborate with Regional Banking partners on product development and operational procedures.

Skills

Leadership

Sales support management

Business Banking

Training

Metrics

Cross-region coordination

Education

Bachelor's Degree

Job description

Description

Summary:

The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.

• Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
• Representation to ensure consistency between regions/field/area/market.
• Regional BCM / RSS Overflow & Backup Support escalation support.
• Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.
• Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.
• Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes
• Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
• Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.
• Responsible for being liaison and communicating between corporate changes and the team.
• Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)
• Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.
• Perform other duties as assigned

Basic Qualifications:

• Bachelor’s Degree
• Minimum of 4 years' experience in sales support management role
• 3 plus years' experience in Business Banking

Preferred Qualifications:

• Strong leadership, colleague development and motivational skills
• Ability to recommend training and ability to create metrics to evaluate colleagues
• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.