Regional Banking Sales and Service Leader

Huntington Bancshares, Inc.; Grand Rapids (MI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Huntington National Bank in Grand Rapids, MI seeks a Regional Banking Sales and Service Leader to supervise and coordinate a regional Sales and Service Support team (Regional Banking Client Manager and Relationship Service Specialist), ensuring exceptional customer service and robust support for sales activities.

You will onboard and train staff, drive cross-sell initiatives, act as SME for process changes, and communicate corporate updates to the region while maintaining staffing levels and

Qualifications

• Bachelor’s Degree
• Minimum of 4 years’ experience in sales support management role
• 3 plus years’ experience in Business Banking

Responsibilities

• Supervision, leadership, direction and coordination of a regional Sales and Service Support team to ensure exceptional customer service and support for sales functions.
• Representation to ensure consistency between regions/field/area/market.
• Onboarding of new Service Specialists and Client Managers and SME for process improvements and training.
• Coordinate cross-sell opportunities and communicate corporate changes to the team.

Skills

Leadership

Sales support management

Business Banking

Coaching/Developing teams

Education

Bachelor’s Degree

Job description

Description Summary:

The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.

Duties and Responsibilities:

• Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
• Representation to ensure consistency between regions/field/area/market.
• Regional BCM / RSS Overflow & Backup Support escalation support.
• Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.
• Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.
• Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes
• Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
• Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.
• Responsible for being liaison and communicating between corporate changes and the team.
• Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)
• Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.
• Perform other duties as assigned

Basic Qualifications:

• Bachelor’s Degree
• Minimum of 4 years’ experience in sales support management role
• 3 plus years’ experience in Business Banking

Preferred Qualifications:

• Strong leadership, colleague development and motivational skills
• Ability to recommend training and ability to create metrics to evaluate colleagues

Exempt Status:

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Equal Opportunity Employer:

Huntington is an Equal Opportunity Employer.

Reasonable Accommodations:

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [e-mail] Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

Company Culture

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game‑changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout