Regional Banking Sales and Service Leader

0101 The Huntington National Bank; Macon, Forsyth (GA, GA); Hybride; USD 95 000 - 140 000; Plein temps

Résumé du poste

Huntington seeks a Regional Banking Sales and Service Leader to supervise a regional Sales and Service Support team, ensuring exceptional customer service and strong sales support across the region. The role focuses on onboarding, SME guidance on process improvements, and coordinating regional communications in partnership with RMM and product teams.

The position requires a Bachelor’s Degree and several years in sales support management and business banking, with a focus on leadership, staff

Qualifications

• Bachelor’s degree required.
• 4 years' experience in sales support management.
• 3 years' experience in Business Banking.

Responsabilités

• Supervise regional Sales and Service Support team to ensure outstanding customer service and sales support.
• Onboard new Service Specialists and Client Managers; SME for process improvements and changes.
• Coordinate region-wide communication and collaborate on product development and procedures.
• Lead staffing, training, and cross-sell opportunities across the region.

Connaissances

Leadership

Team development

Metrics for evaluating colleagues

Formation

Bachelor’s Degree

Description du poste

Description Summary

The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day‑to‑day activities and interactions between the client and Huntington.

Duties and Responsibilities

Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day‑to‑day activities and interactions between the client and Huntington. Representation to ensure consistency between regions/field/area/market. Regional BCM / RSS Overflow & Backup Support escalation support. Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients. Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams. Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing) Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team. Responsible for being liaison and communicating between corporate changes and the team. Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page) Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives. Perform other duties as assigned.

Basic Qualifications

• Bachelor’s Degree
• 4 years' experience in sales support management role
• 3 years' experience in Business Banking

Preferred Qualifications

• Strong leadership, colleague development and motivational skills.
• Ability to recommend training and to create metrics to evaluate colleagues.

Exempt Status

Yes

Workplace Type

Office. Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

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Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game‑changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have an enormous impact. Our colleagues look out for people with a Can‑Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout.