Regional Banking Sales and Service Leader

Huntington National Bank; Macon (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Huntington National Bank is seeking a Regional Banking Sales and Service Leader to supervise and align a regional Sales and Service Support team, ensuring exceptional customer service and strong sales support across the region.

You will lead a team including Regional Banking Client Managers and Relationship Service Specialists, drive onboarding, training, and process improvements while coordinating with corporate initiatives and cross-selling opportunities.

Qualifications

• Bachelor’s degree required.
• 4 years' experience in sales support management role.
• 3 years' experience in Business Banking.

Responsibilities

• Supervise and coordinate regional Sales and Service Support team to ensure exceptional customer service and support for sales functions.
• Represent region to ensure consistency between regions/field/area/market.
• Regional BCM / RSS Overflow & Backup Support escalation support.
• Ensure staffing and training to provide proper sales support and servicing levels for Banking colleagues and clients.
• Onboard new Service Specialists and Client Managers; SME for process improvements, technology changes, training, and change leadership.
• Support colleague/customer transfers and portfolio reallocation during banker changes.
• Manage Regional MAX Branch Assignment Process and reconciliations for location open/close.
• Drive cross-sell opportunities and coordinate efforts for the team.
• Liaise and communicate between corporate changes and the team.
• Curate regional communications in partnership with RMM.

Skills

Leadership

Sales support management

Cross-functional collaboration

Education

Bachelor’s Degree

Job description

Description

The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.

Duties and Responsibilities:

• Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.

• Representation to ensure consistency between regions/field/area/market.

• Regional BCM / RSS Overflow & Backup Support escalation support.

• Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.

• Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.

• Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes

• Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)

• Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.

• Responsible for being liaison and communicating between corporate changes and the team.

• Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)

• Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.

• Perform other duties as assigned

Basic Qualifications

• Bachelor’s Degree

• 4 years' experience in sales support management role

• 3 years' experience in Business Banking

Preferred Qualifications

• Strong leadership, colleague development and motivational skills.

• Ability to recommend training and to create metrics to evaluate colleagues

  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.