Regional Banking Sales and Service Leader

The Huntington National Bank; Macon (GA); Hybrid; USD 90,000 - 150,000; Full time

Job summary

The Huntington National Bank is seeking a Regional Banking Sales and Service Leader to supervise and align a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to deliver exceptional service and drive sales.

You will oversee staffing, onboarding, training, and process improvements, coordinate cross-regional initiatives, and partner with regional banking teams on product development and operational procedures.

Qualifications

• Bachelor’s degree required.
• 4+ years in sales support management.
• 3+ years in Business Banking.

Responsibilities

• Supervise a regional Sales and Service Support team to ensure exceptional customer service and sales support.
• Coordinate consistency across regions, field, and markets.
• Provide overflow & backup support escalation.
• Ensure staffing and training for proper sales support and servicing levels.
• Onboard new Service Specialists and Client Managers; SME for process improvements and training.
• Support transfers and reallocation of portfolios during banker changes.
• Manage Regional MAX Branch Assignment and branch reconciliation.
• Lead cross-sell initiatives and coordinate opportunities for the team.
• Liaise between corporate changes and the team.
• Assist in regional communications (Newsletters, Region Essentials Page).
• Collaborate with Regional Banking partners on product development and procedures.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Training design

Metrics

Education

Bachelor’s Degree

Job description

Description

Summary:

The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.

Duties and Responsibilities:

• Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
• Representation to ensure consistency between regions/field/area/market.
• Regional BCM / RSS Overflow & Backup Support escalation support.
• Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.
• Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.
• Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes
• Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
• Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.
• Responsible for being liaison and communicating between corporate changes and the team.
• Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)
• Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.
• Perform other duties as assigned

Basic Qualifications:

• Bachelor’s Degree
• 4 years' experience in sales support management role
• 3 years' experience in Business Banking

Preferred Qualifications:

• Strong leadership, colleague development and motivational skills.
• Ability to recommend training and to create metrics to evaluate colleagues

Exempt Status: Yes

Workplace Type: Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.