Regional Banking Sales and Service Leader

Huntington National Bank; East Lansing (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Huntington National Bank is seeking a Regional Banking Sales and Service Leader to supervise a regional team and ensure exceptional customer service while supporting sales activities. You will onboard staff, drive process improvements, and coordinate cross-region initiatives.

The role emphasizes leadership, staff development, and collaboration with regional partners on product and operations. Office-based with possible flexible arrangements.

Qualifications

• Bachelor’s Degree required.
• 4+ years in a sales support management role.
• 3+ years in Business Banking.

Responsibilities

• Supervise and lead regional Sales and Service Support team to ensure exceptional customer service and support for sales functions.
• Coordinate activities and interactions between clients and Huntington across regions/markets.
• Onboard new Service Specialists and Client Managers; act as SME for process improvements and training.
• Provide escalation support for overflow and backup coverage; manage portfolio transfers during banker changes.
• Lead regional communication efforts and collaborate on product development and operational procedures.
• Identify cross-sell opportunities and coordinate efforts for the team.

Skills

Leadership

Coaching

Metrics development

Education

Bachelor's Degree

Job description

Description

Summary:

The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.

• Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
• Representation to ensure consistency between regions/field/area/market.
• Regional BCM / RSS Overflow & Backup Support escalation support.
• Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.
• Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.
• Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes
• Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
• Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.
• Responsible for being liaison and communicating between corporate changes and the team.
• Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)
• Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.
• Perform other duties as assigned

Basic Qualifications:

• Bachelor’s Degree
• Minimum of 4 years' experience in sales support management role
• 3 plus years' experience in Business Banking

Preferred Qualifications:

• Strong leadership, colleague development and motivational skills
• Ability to recommend training and ability to create metrics to evaluate colleagues
• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.