Regional Banking Leader: Customer Solutions & Growth

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Travel reimbursement

Job summary

Dollar Bank, FSB is seeking a Regional Banking Supervisor to build strong customer relationships and drive tailored financial solutions across multiple branches. You will lead teams, promote sales through consultative guidance, and educate customers on branch, online, and mobile banking tools.

The role requires travel among branches, a valid driver's license, and a track record of meeting sales goals. Compliance with OCC background checks is part of the process.

Qualifications

• High school diploma/GED required.
• One year demonstrated track record of achieving sales goals is required with either College (Associate's) degree OR a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel between multiple assigned branches according to business needs.
• A valid driver's license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Responsibilities

• Build relationships with our customers by engaging in a consultative sales approach.
• Utilize the relationship building skills taught through Dollar Bank's training program to create customer loyalty.
• Educate our customers on ways to utilize technology in branch, online or mobile.
• Utilize sound decision making skills while balancing customer service and financial loss.
• Assist in training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to all established branch operational processes and procedures.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program.

Skills

Consultative sales

Relationship building

Leadership

Customer service

Education

High school diploma

Associate's degree

2+ years experience in financial services

Job description

Dollar Bank, FSB is seeking a Regional Banking Supervisor to build strong customer relationships and drive tailored financial solutions across multiple branches. You will lead teams, promote sales through consultative guidance, and educate customers on branch, online, and mobile banking tools.

The role requires travel among branches, a valid driver's license, and a track record of meeting sales goals. Compliance with OCC background checks is part of the process.