Regional Banker Supervisor, Central Regional Team (Float Banker)

Dollar Bank, FSB; Cleveland (OH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Travel reimbursement

Job summary

The Regional Banking Supervisor at Dollar Bank, FSB leads consultative sales across multiple branches in the Cleveland area, delivering personalized financial solutions while maintaining service excellence. You will mentor staff and guide teams to strengthen customer relationships, with a focus on digital banking adoption and risk-aware decisions.

The role requires travel among branches in the Central Market, a valid driver”s license, and a track record of achieving sales goals.

Qualifications

• High school diploma or GED required.
• Associate's degree or 2+ years in financial services/retail with sales results.
• Leadership, supervision, or mentorship experience required.

Responsibilities

• Build relationships with customers using consultative sales.
• Educate customers on branch, online, and mobile technology.
• Balance customer service with risk of financial loss.
• Train and develop new employees.
• Learn branch opening and closing procedures.
• Maintain established branch operational processes.

Skills

Customer service

Leadership

Travel between branches

Relationship building

Education

High school diploma or GED

Associate's degree or 2+ years financial services/retail experience

Job description

Job Overview

The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. In addition to a comprehensive retail training program designed to develop consultative sales skills, the Regional Banking Supervisor supports branch operations and ensures service excellence. This role provides an opportunity to lead by example, guiding team members in delivering personalized financial solutions while maintaining a high standard of customer satisfaction. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank's Central Market. These branches include Lakewood, Clark, Memphis, Brooklyn, Parma, Parmatown, Southland, Brunswick. Travel reimbursement is provided after a specific mileage threshold is met. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Qualifications

• High school diploma/GED required.
• One year demonstrated track record of achieving sales goals is required with either College (Associate's) degree OR a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel between multiple assigned branches according to business needs.
• A valid driver's license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties

• Build relationships with our customers by engaging in a consultative sales approach.
• Utilize the relationship building skills taught through Dollar Bank's training program to create customer loyalty.
• Educate our customers on ways to utilize technology in branch, online or mobile.
• Utilize sound decision making skills while balancing customer service and financial loss.
• Assist in training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to all established branch operational processes and procedures.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

Salary Range

Salary Range: 22-25/hr