Regional Banker/Teller

PNC; Charlotte (NC); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company that values its employees and fosters a culture of inclusivity. As a full-time member of the Branch Sales and Service Regional Resource team, you will play a crucial role in enhancing customer loyalty and driving sales. This position offers the opportunity to engage with customers, identify their financial needs, and provide tailored solutions. With comprehensive benefits and a commitment to employee development, this role is perfect for those looking to make a significant impact in the financial services industry while enjoying a supportive workplace environment.

Benefits

Health Coverage

Life Insurance

401(k) Matching

Paid Time Off

Qualifications

• 1+ years of related experience in sales or customer service.
• Combination of education, certifications, and experience will be considered.

Responsibilities

• Engage in proactive sales and customer service activities.
• Manage customer experience to enhance loyalty and drive revenue.
• Educate customers on managing financial transactions.

Skills

Customer Service

Sales Skills

Risk Management

Financial Knowledge

Education

High School Diploma

Relevant Certifications

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in Charlotte and travel on a regular basis to support multiple branches in PNC's Charlotte Retail Market. The Charlotte Region includes branches outside of Charlotte such as Mooresville, Cornelius, Gastonia, Monroe, and Matthews.

Job Description

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Delivers comprehensive PNC solutions during every client interaction and leverages ecosystem partnerships to acquire, expand, and retain relationships.
• Creates customer loyalty and grows share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on managing financial transactions using technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to enhance loyalty.
• Manages risk by adhering to policies and procedures, demonstrating sound judgment, and avoiding loss. Ensures teller and branch operations, maintenance transactions, and daily functions are completed efficiently and accurately.

PNC employees are expected to be:

• Customer Focused - Knowledgeable of values and practices that prioritize customer needs and satisfaction, leveraging this understanding to create tailored solutions.
• Managing Risk - Assessing and managing risks associated with business objectives to support PNC's Enterprise Risk Management Framework.

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Qualifications

Successful candidates demonstrate the necessary knowledge, skills, and abilities, including relevant experience or product knowledge. Typically, 1+ years of related experience is required. A degree is not mandatory; a combination of education, certifications, and experience, including military service, will be considered.

Additional Information

PNC offers comprehensive benefits, including health coverage, life insurance, 401(k) matching, paid time off, and more. For details, visit Your PNC Total Rewards.

Accommodations and Equal Opportunity

If accommodations are needed during the application process, contact [e-mail]. PNC is committed to an inclusive and accessible workplace, providing reasonable accommodations for qualified individuals with disabilities. PNC is an Equal Employment Opportunity employer, fostering diversity and inclusion in the workplace.