Regional Aftermarket Manager

RDO Equipment Co.; Bismarck (ND); On-site; USD 100,000 - 130,000; Full time

Job summary

RDO Equipment Co. in Bismarck, ND, is seeking a Regional Aftermarket Manager to lead Parts and Service across multiple locations, developing high-performing teams and executing strategies that fuel growth and customer success.

You will partner with branch leaders to drive operational excellence, manage budgets, monitor KPIs, and champion exceptional service for internal and external customers. This is a hands-on, people-centric leadership role.

Qualifications

• Leadership experience leading teams and developing leaders.
• Customer-focused leadership delivering strong experiences for customers and stakeholders.
• Strategic thinker able to plan, manage performance, and align activities with business goals.
• Excellent written and verbal communication with ability to influence and coach.
• Strong business and financial acumen to manage budgets and drive results.

Responsibilities

• Develop & coach leaders: mentor service and parts managers to achieve goals.
• Drive strategic performance: lead regional aftermarket strategies and KPIs.
• Champion customer success: enhance processes and strengthen relationships with customers.
• Manage financial results: develop annual budgets and allocate resources effectively.
• Build engaged teams: foster accountability and teamwork across locations.
• Partner across the business: collaborate with branch leaders and cross-functional teams.
• Refer to full duties in the job description.

Skills

Leadership

Customer focus

Strategic mindset

Communication

Business acumen

Work authorization

Job description

Are you a strategic leader with a passion for developing people, driving operational excellence, and delivering exceptional customer experience? As a Regional Aftermarket Manager, you'll lead the Parts and Service operations across a multi-location region, partnering with leaders to drive performance, develop high‑performing teams, and execute strategies that fuel growth and customer success. This is an exciting opportunity to make a lasting impact by influencing business results, building strong relationships, and shaping the future of aftermarket operations. If you're ready to lead, inspire, and drive meaningful results, we encourage you to apply today.

What's In It For You

• $100,000‑$130,000 / year
• 40% bonus potential
• A comprehensive benefits package that supports your well‑being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry‑leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Bismarck, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Midwest Construction stores, the Bismarck team supplies and services machinery from manufacturers like John Deere, Wirtgen and Vermeer. In the Midwest, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on the Bismarck community and beyond.

What You Will Do

• Develop & Coach Leaders – Mentor and support Service Managers and Parts Managers, helping them achieve performance goals while fostering professional growth and development.
• Drive Strategic Performance – Lead the execution of regional aftermarket strategies, monitor key performance metrics, and ensure achievement of established operational and financial goals.
• Champion Customer Success – Develop and maintain processes that enhance the customer experience, strengthen relationships, and deliver exceptional service to both internal and external customers.
• Manage Financial Results – Develop annual budgets, establish benchmarks, and oversee the effective allocation of resources to support long‑term business success.
• Build Engaged Teams – Foster a culture of accountability, teamwork, communication, and continuous improvement across all locations within the region.
• Partner Across the Business – Collaborate with branch leaders and cross‑functional teams to ensure consistent execution of company initiatives and operational excellence.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Experience – Proven success leading teams, developing leaders, and driving performance in a supervisory or management role.
• Customer‑Focused Leadership – A strong commitment to delivering exceptional customer experiences while building long‑term relationships with customers and stakeholders.
• Strategic Mindset – Ability to develop and execute plans, manage performance, and align operational activities with business objectives.
• Communication Skills – Excellent verbal and written communication skills with the ability to influence, coach, and collaborate at all levels of the organization.
• Business & Financial Acumen – Ability to manage budgets, analyze operational performance, and make sound business decisions that drive results.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• Training and development: RDO has a culture of training; this is present in Bismarck, where you’ll receive the training you need to succeed.
• Multiple product categories: In Bismarck, we sell and service equipment in categories like construction, mining and agriculture.
• Growth potential: You can grow here. RDO in Bismarck offers diverse options for growing within your career.
• Stability: Our Bismarck location has a large, stable customer base from farmers to contractors.
• A dynamic environment: where no two days are the same.
• A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.