Service Operations Manager (Emerging Markets)

RDO Equipment Co.; Billings (MT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

32% bonus potential

Comprehensive benefits package

Supportive team environment

Job summary

RDO Equipment Co. is seeking an Emerging Markets Service Operations Manager in Billings, Montana. This role focuses on developing people, solving problems, and enhancing customer relationships across diverse sectors like Landfill, Mining, and Solar.

Ideal candidates will demonstrate leadership, a passion for superior customer service, and the adaptability to thrive in a dynamic environment. The position offers a competitive salary along with a comprehensive benefits package.

Qualifications

• Passionate about delivering top-notch customer experience.
• Confident using computers and quick to learn new systems.
• Familiarity with the industry is a plus but not required.

Responsibilities

• Own regional alignment across service, parts, technicians, and customers.
• Lead through people development, coaching Service Managers, and supporting technician growth.
• Champion the customer experience through regular field engagement.

Skills

Leadership abilities

Customer service skills

Tech-savvy

Communication

Ability to thrive in fast-moving environment

Job description

The Emerging Markets Service Operations Manager is an ideal role for a leader who enjoys being in the field, developing people, solving problems, and building strong customer relationships. You’ll have the opportunity to make a real impact. If you are ready to shape how service is delivered, how teams grow, and how customers experience RDO across an entire region – apply today!

What’s In It For You

• $85,000 - $110,000 / year
• 32% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well‑being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry‑leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co.’s Emerging Markets team, where you’ll support customers working in Landfill, Mining, Solar, and Autonomy—some of the fastest‑growing segments of our business. This team partners closely across the organization to deliver practical, innovative solutions, from helping landfills improve compaction to supporting solar projects and miningoperations with precision technology. You’ll work alongside experienced teammates who are focused on real results, strong partnerships, and shaping what’s next in these evolving industries.

What You Will Do

• Own regional alignment: serving as the connector across service, parts, technicians, and customers to ensure clear communication and strong follow‑through.
• Lead through people development: coaching Service Managers, supporting technician growth, and removing roadblocks to keep teams moving forward.
• Champion the customer experience: by building strong relationships through regular field engagement, customer visits, and quarterly reviews to deliver a consistent, world‑class service experience.
• Drive aftermarket performance: guiding regional aftermarket priorities, reinforcing consistent processes, scheduling discipline, and accountability to service benchmarks.
• Partner for results: working closely with internal teams and manufacturer partners to support growth, efficiency, and service excellence across all locations.

For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer service skills: passionate about delivering top‑notch customer experience.
• Tech‑savvy: you’re confident using computers and quick to learn new systems.
• Experience: familiarity with our industry is a plus but not required — we’ll support your learning.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: ability to thrive in a fast‑moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• Connected team environment: Getting together and celebrating each other is common in Billings. Everyone gets along.
• Connection to the cutting edge: Billings is central to RDO’s precision technology operations.
• A dynamic environment: where no two days are the same.
• A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to grow, learn, and lead in the industry.