Regional Aftermarket Manager

RDO Equipment Co.; Maple Grove (MN); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Advancement opportunities

People-focused culture

Dynamic environment

Job summary

RDO Equipment Co. in Minnesota is seeking a Regional Aftermarket Manager to lead Customer Service Advisors and partner with Parts and Service teams to grow aftermarket sales, strengthen loyalty, and improve regional performance.

You will develop and execute sales strategies, coach leaders, and collaborate with store leadership to ensure consistent, high-quality service across locations. You will drive a culture of accountability, strategic thinking, and continuous improvement while building

Qualifications

• Leadership experience in supervisory or management roles.
• Strong focus on delivering exceptional customer experiences.
• Ability to develop and execute strategic plans and align operations.
• Excellent verbal and written communication with influence across levels.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Develop & Coach Leaders: mentor Service Managers and Parts Managers to hit goals and grow professionally.
• Drive Strategic Performance: lead CSAs through the sales process and mentor on territory management and product knowledge.
• Champion Customer Success: create processes that improve the customer experience and relationships.
• Build Engaged Teams: foster accountability, teamwork, and continuous improvement across locations.
• Partner Across the Business: collaborate with branch leaders and cross-functional teams to execute initiatives.

Skills

Leadership

Customer Focus

Strategic Mindset

Communication Skills

Team Building

Job description

Are you a strategic leader passionate about developing people, driving operational excellence, and delivering exceptional customer experiences? Join RDO Equipment Co. as a Regional Aftermarket Manager, where you'll lead Customer Service Advisors and partner with Parts and Service teams to grow aftermarket sales, strengthen customer loyalty, and improve operational performance across the region. In this role, you'll develop and execute sales strategies, foster strong customer relationships, and collaborate with store leadership to ensure consistent, high-quality service. If you're ready to lead teams, influence results, and make a meaningful impact, we encourage you to apply today.

What's in it For You:

• $100,000-$130,000 / year
• 40% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co.'s Vermeer division provides a variety of Vermeer products, parts and services to customers around the U.S. RDO's has eight Vermeer-exclusive stores, creating a network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

What You Will Do:

• Develop & Coach Leaders: Mentor and support Service Managers and Parts Managers, helping them achieve performance goals while fostering professional growth and development.
• Drive Strategic Performance: Lead the Customer Service Advisors (CSAs - aftermarket sales team) throughout the sales process and mentor on territory management, negotiating, product knowledge, and productivity.
• Champion Customer Success: Develop and maintain processes that enhance the customer experience, strengthen relationships, and deliver exceptional service to both internal and external customers.
• Build Engaged Teams: Foster a culture of accountability, teamwork, communication, and continuous improvement across all locations within the region
• Partner Across the Business: Collaborate with branch leaders and cross-functional teams to ensure consistent execution of company initiatives and operational excellence.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Experience: Proven success leading teams, developing leaders, and driving performance in a supervisory or management role.
• Customer-Focused Leadership: A strong commitment to delivering exceptional customer experiences while building long-term relationships with customers and stakeholders.
• Strategic Mindset: Ability to develop and execute plans, manage performance, and align operational activities with business objectives.
• Communication Skills: Excellent verbal and written communication skills with the ability to influence, coach, and collaborate at all levels of the organization.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Advancement opportunities: Burnsville is located in the heart of RDO's footprint, giving you opportunities to move throughout our company.
• Culture built around people: Regular off-site outings and team member appreciation meals.
• A dynamic environment: where no two days are the same.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.