Regional Admin & Customer Support Specialist

Coverall; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Career ladder

Paid holidays and vacation

Comprehensive benefits package

Tuition assistance

Referral bonus

Equal Opportunity Employer

Job summary

Coverall is seeking an Administrative Assistant to provide essential support to the Regional Support Center and Franchise Owners. The role handles calls, orders, data entry, and ticketing via FranSys, while presenting additional service and consumable supply programs to customers.

Requirements include a high school diploma, 1+ year admin/support experience, strong communication, MS Office proficiency, and a team-oriented, energetic personality that delivers friendly service.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year administrative support and customer service experience.
• Solid oral and written communication skills.
• Data entry and MS Office proficiency required.
• Detail oriented and reliable team player.

Responsibilities

• Perform receptionist duties including answering telephones, greeting visitors promptly.
• Assist General Manager with franchise prospect appointments and correspondence.
• Process billing for customer supplies and order office supplies.
• Enter new customers into Staples Advantage and document in FranSys.
• Create franchise monthly statement packages and disburse checks.
• Handle tickets and ensure timely resolution; forward as needed.
• Be main POC for national account service requests; may call local customers.
• Sends welcome emails to new customers on behalf of Franchise Owner.

Skills

Communication

Oral & Written comm

Data entry

MS Office

Detail oriented

Team player

Energetic personality

Education

High school diploma or equivalent

Tools

MS Office

FranSys

Staples Advantage

Job description

Coverall is seeking an Administrative Assistant to provide essential support to the Regional Support Center and Franchise Owners. The role handles calls, orders, data entry, and ticketing via FranSys, while presenting additional service and consumable supply programs to customers.

Requirements include a high school diploma, 1+ year admin/support experience, strong communication, MS Office proficiency, and a team-oriented, energetic personality that delivers friendly service.