Regional Administrative & Customer Support Specialist

Coverall North America, Inc.; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Career ladder

Paid holidays

Benefits package

Tuition assistance

Referral bonus

Job summary

Coverall North America, Inc. is seeking an Administrative Assistant to support Regional Support Center Operations and Franchised Business Owners and their customers.

The role acts as a communications hub handling calls, inquiries, and requests, forwarding to the Franchise Owner or Field Service Representative, or creating tickets in FranSys as needed. Responsibilities include receptionist duties, processing billing, ordering supplies, preparing files, handling accounts payable, and maintaining

Qualifications

• High school or equivalent.
• Minimum 1 year of administrative support and customer service experience.
• Solid oral and written communication skills.
• Computer data entry skills are a must.
• Proficient with MS Office.
• Detail oriented and reliable.
• Energetic, friendly and outgoing.
• Strong teamwork abilities.

Responsibilities

• Answer telephones, greet visitors promptly and courteously.
• Assist General Manager with appointment setting.
• Assist with correspondence as requested.
• Process billing for customer supplies and order office supplies.
• Enter customer and franchise documentation into FranSys.
• Prepare new customer and franchise owner files.
• Create and manage tickets for Field Service Representatives.
• Ensure timely ticket resolution and report status at operations meetings.
• Serve as main contact for national account service requests.

Skills

Strong communication

Team player

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Data entry

Job description

Coverall North America, Inc. is seeking an Administrative Assistant to support Regional Support Center Operations and Franchised Business Owners and their customers.

The role acts as a communications hub handling calls, inquiries, and requests, forwarding to the Franchise Owner or Field Service Representative, or creating tickets in FranSys as needed. Responsibilities include receptionist duties, processing billing, ordering supplies, preparing files, handling accounts payable, and maintaining