Administrative Assistant

Coverall North America, Inc.; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Career ladder

Paid holidays

Benefits package

Tuition assistance

Referral bonus

Job summary

Coverall North America, Inc. is seeking an Administrative Assistant to support Regional Support Center Operations and Franchised Business Owners and their customers.

The role acts as a communications hub handling calls, inquiries, and requests, forwarding to the Franchise Owner or Field Service Representative, or creating tickets in FranSys as needed. Responsibilities include receptionist duties, processing billing, ordering supplies, preparing files, handling accounts payable, and maintaining

Qualifications

• High school or equivalent.
• Minimum 1 year of administrative support and customer service experience.
• Solid oral and written communication skills.
• Computer data entry skills are a must.
• Proficient with MS Office.
• Detail oriented and reliable.
• Energetic, friendly and outgoing.
• Strong teamwork abilities.

Responsibilities

• Answer telephones, greet visitors promptly and courteously.
• Assist General Manager with appointment setting.
• Assist with correspondence as requested.
• Process billing for customer supplies and order office supplies.
• Enter customer and franchise documentation into FranSys.
• Prepare new customer and franchise owner files.
• Create and manage tickets for Field Service Representatives.
• Ensure timely ticket resolution and report status at operations meetings.
• Serve as main contact for national account service requests.

Skills

Strong communication

Team player

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Data entry

Job description

To provide essential support to Regional Support Center Operations Departments by providing excellent administrative services to all Coverall regional employees and excellent customer service support to all Franchised Business Owners and their customers of that region.

The Administrative Assistant serves as the communications hub handling all incoming calls, for both the regional support center and the Franchised Business Owner's customer calls responding promptly to inquiries, requests, concerns and forwards to the appropriate Franchised Business Owner and/or Field Service Representative or by the creation of a ticket in FranSys for the Field Service Representative. Wherever possible, present additional service and consumable supply programs to Franchised Business Owner customer base.

ADMINISTRATIVE & REPORTING

• Perform receptionist duties including answering telephones, greeting, and acknowledging all visitors courteously and promptly.
• Assisting General Manager with potential Franchise Prospect appointment setting.
• Assisting General Manager with correspondence as requested.
• Ordering and completing billing for Customer supplies.
• Ordering office supplies from GSC approved vendors.
• Completing Franchise Owner sales proposals within 24 hours.
• Preparing New Customer files.
• Preparing New Franchise Owner files.
• Entering Customer closes into FranSys.
• Mail Distribution and filing Customer and Franchise documentation.
• Preparation of Franchise monthly Statement packages & Franchise check disbursement.
• Completing Accounts Payable documentation following GSC procedures.
• Verify and perform inventory with Operations at month end.
• Review Data Entry for accuracy prior to submitting to Regional Administrative Manager.
• Handles incoming calls including questions and concerns from Franchise Business Owners customers and Franchise Business Owner's assigned Field Service Representative. The Field Service Representative will notify the Franchise Business Owner of the Customer's concerns. Office Services Assistant may call the Franchise Business Owner directly where appropriate.
• Sends Welcome Email on behalf of the Franchise Business Owner to all new Customers to welcome them to the Coverall System.
• Enters new customers into Staples Advantage website for future potential supply sales.
• Documents all Customer Contacts in FranSys and creates Tickets for the Field Service Representative as required.
• All cancellation emails/notices/phone calls will be entered as a ticket to the appropriate Field Service Representative and or Regional Admin Manager with attached supporting documents.
• Manage timeliness of ticket resolution and report to General Manager of outstanding tickets. Manage review of open tickets at weekly Operations Meeting.
• Office Services Assistant will be the main POC for national account service requests and forward the requests to the appropriate Field Service Representative. Office Service Assistant may handle request where appropriate.
• Office Services Assistant may make Outbound Calls on behalf of the Franchise Business Owner to Local Customers based on requirements set by the Customer.

Requirements

• High school or equivalent
• Work experience should include a minimum of 1-year administrative support and customer service.
• Solid oral and written communication skills
• Computer data entry skills a must
• Proficient with MS OFFICE
• Detail oriented
• Strong team player, reliable
• Energetic, friendly, and outgoing personality

What We Bring to the Table:

• Career Ladder and advancement opportunities- Company policy of "promote from within"
• Paid holidays and vacation, personal time off
• Comprehensive benefit package including medical, dental, disability, life, and 401K
• Tuition assistance program
• Referral bonus Equal Opportunity Employer - vets/disabled.