Regional Accounts CSR — Own the Order Book (Hybrid)

Salomon-9; Ogden (UT); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Salomon Customer Service Representative is part of the North America Customer Service team. You will build strong relationships with retailers, sales reps, and product/category managers, handling orders and responding to inquiries on inventory, pricing, and delivery.

You will own the order book for assigned accounts, aiming to meet monthly targets, while collaborating with Credit, Accounts Receivable, and other stakeholders to resolve issues and ensure OTIF delivery.

Qualifications

• High School Diploma or equivalent education.
• 1–3 years of customer service experience, preferably in B2B or consumer goods.

Responsabilités

• Reinforce a positive and supportive day-to-day team environment.
• Create new orders and revise existing orders; communicate order status by phone, email and chat.
• Build strong relationships with dealers and sales reps by focusing on customer needs and problem solving.
• Own the order from creation through delivery, including pre-season and contract orders.
• Work with leadership to achieve and exceed monthly shipping targets.
• Coordinate with Credit and Accounts Receivable to manage credit-challenged accounts.
• Use reporting tools to monitor order compliance and notify stakeholders of status.
• Identify discrepancies in the order book and resolve with internal/external stakeholders.
• Monitor inbound order flow for pricing, seasonality, and SKUs; investigate data via EDI or ZGOIN.
• Utilize training resources to uphold duties and procedures.
• Assist teammates to meet team KPIs.

Connaissances

Strong interpersonal skills

Excellent communication skills

Self-driven

Ability to adapt to changing priorties

Customer service experience

Formation

High School Diploma or equivalent education

Outils

SAP

Salesforce

Microsoft Suite (Outlook, Excel, Teams, SharePoint)

Description du poste

Salomon Customer Service Representative is part of the North America Customer Service team. You will build strong relationships with retailers, sales reps, and product/category managers, handling orders and responding to inquiries on inventory, pricing, and delivery.

You will own the order book for assigned accounts, aiming to meet monthly targets, while collaborating with Credit, Accounts Receivable, and other stakeholders to resolve issues and ensure OTIF delivery.