Regional Account Manager

Amerita; New York; Remote; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Regional Account Manager to enhance prescriber relationships and drive sales in the Northeast territory. This role focuses on providing education and care coordination for specialty infusion services, ensuring that prescribers receive exceptional support. With a commitment to patient care, the company offers a dynamic work environment where your contributions will directly impact patient outcomes and organizational success. If you have a passion for healthcare and a desire to make a difference, this position is an exciting opportunity to grow your career while making a positive impact.

Benefits

Medical, Dental & Vision Benefits

401(k) Retirement Plan with Employer Match

Company paid Life and AD&D Insurance

Short-Term and Long-Term Disability

Employee Discounts

Tuition Reimbursement

Paid Time Off & Holidays

Qualifications

• 2+ years’ healthcare or customer service experience preferred.
• Strong communication, organizational, and administrative skills required.

Responsibilities

• Develop and manage a designated territory for prescriber education.
• Collaborate with sales to achieve monthly, quarterly, and annual sales goals.
• Document updates and customer needs in each patient’s profile or CRM.

Skills

Healthcare Experience

Customer Service

Communication Skills

Organizational Skills

Data Entry

HIPAA Compliance

Education

Associate Degree

Bachelor's Degree

Tools

CRM Software

Job description

Our Company

Amerita

Overview

Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals.

Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases, this responsibility is carried out in coordination with aligned outside sales representatives. The targeted customers are Physicians, NPs, PAs, nursing staff, office managers, administrative, and pharmacy staff within prescriber office settings.

The open territory is NorthEast, and the Regional Account Manager will work remotely from home.

Benefits

• Medical, Dental & Vision Benefits plus HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness, and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

Responsibilities

• Seek out opportunities for prescriber experience process improvement and collaborate with Pharmacy Operations and outside sales to achieve prescriber experience improvement and sales goals
• Achieve designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads
• Identify, rank, prospect, and develop key specialty practices and business relationships in neurology, immunology, and GI accounts within the targeted regional territory
• Assist with sales escalations and communicate routinely with field sales representatives about details impacting prescriber or patient experience
• Support education and delivery of key messages and product presentations within initiatives (e.g., drug launches, Medicare changes) to meet territory performance requirements
• Forward calls regarding clinical information (e.g., dosing, adverse events) to Staff Pharmacists
• Document updates and customer/physician needs meticulously in each patient’s profile and/or CRM
• Use discretion and independent judgment in handling customer complaints, documenting and forwarding to appropriate staff
• Obtain and manage prescriber communication preferences
• Nurture and manage prescriber relationships to improve loyalty and retention
• Utilize RAMConnect Tool to ensure prescriptions are processed efficiently
• Assist operations staff and prescriber offices with prior authorizations, follow-ups, and coordination
• Ensure timely communication of prescription renewals to maintain continuity of care
• Collaborate with sales to achieve monthly, quarterly, and annual sales goals

Qualifications

• Associate degree or equivalent from a two-year college, technical school, or pharmacy/healthcare certificate program
• Bachelor’s Degree preferred
• 2+ years’ healthcare or customer service experience preferred, familiarity with specialty providers, clinics, and hospital communities is a plus
• Team player willing to promote organizational goals and work with minimal supervision
• Ability to respond effectively to inquiries or complaints from customers, employees, or management
• Self-motivated and results-driven
• Strong communication, organizational, administrative, and office skills
• Maintain HIPAA patient confidentiality
• Familiarity with pharmacy terminology, medication names, drug reimbursement, and managed care benefits
• Exceptional probing and consultative communication skills
• Proficient in data entry, verbal, computer skills, and learning CRM software

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services outside of hospitals. Committed to excellent service, our vision is to combine administrative efficiencies with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $60,000.00 - $70,000.00 / Year