Regional Account Manager

BrightSpring Health Services; New York (NY); Remote; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Regional Account Manager to enhance prescriber relationships and improve patient care coordination. This role involves managing a designated territory, providing education on specialty infusion products, and collaborating with healthcare professionals to ensure service excellence. The ideal candidate will have a background in healthcare or customer service, possess strong communication skills, and be adept at managing relationships with prescribers. Join a dynamic team focused on delivering exceptional service and making a positive impact on patient outcomes in the healthcare sector.

Benefits

Medical, Dental & Vision Benefits

401(k) Retirement Plan with Employer Match

Tuition Reimbursement

Paid Time Off & Holidays

Employee Discounts

Company paid Life and AD&D Insurance

Short-Term and Long-Term Disability

Qualifications

• 2+ years’ healthcare or customer service experience preferred.
• Familiarity with specialty providers and clinic communities desired.

Responsibilities

• Develop and manage a designated territory for prescriber education.
• Achieve call expectations for assigned prescribers and key influencers.
• Document updates in patient profiles and CRM meticulously.

Skills

Customer Service

Communication Skills

Data Entry

Organizational Skills

Consultative Communication

Education

Associate Degree in Pharmacy or Healthcare

Bachelor’s Degree

Tools

CRM Software

Job description

Our Company

Amerita

Overview

Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals.Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with aligned outside sales representatives. The targeted customers are Physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings.

The open territory is NorthEast and the Regional Account Manger will work remotely from home.

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan with Employer Match• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays

Responsibilities

• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
• Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
• Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
• Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
• Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
• Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
• Obtains and manages prescriber communication preferences
• Nurtures and manages prescriber relationships to improve loyalty, and retention
• Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
• Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
• Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
• Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Qualifications

• Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare
• Bachelor’s Degree desired
• 2+ years’ healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired
• Team player willing to accept and promote organizational goals and function with minimal supervision.
• Ability to respond to common inquiries or complaints from customers, employees, or senior management.
• Self-motivated and results driven.
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
• Maintain HIPAA patient confidentiality.
• Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.
• Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.
• Exceptional probing and consultative communication skills.
• Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM.

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $60,000.00 - $70,000.00 / Year