Regional Account Manager

Amerita; New York (NY); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in specialty infusion services is seeking a motivated Regional Account Manager to enhance prescriber relationships and improve patient care coordination. This remote position focuses on developing a designated territory, providing education, and ensuring service level requirements are met. Ideal candidates will have strong communication skills and a background in healthcare or customer service. Join a dynamic team dedicated to improving patient outcomes and making a difference in the healthcare landscape.

Benefits

Medical, Dental & Vision Benefits

401(k) Retirement Plan with Employer Match

Company paid Life and AD&D Insurance

Tuition Reimbursement

Paid Time Off & Holidays

Employee Discounts

Qualifications

• 2+ years of healthcare or customer service experience preferred.
• Knowledge of pharmacy terminology and drug reimbursement is a plus.

Responsibilities

• Develop and manage a designated territory for prescriber education.
• Collaborate with sales to meet monthly and quarterly sales goals.
• Document and update patient profiles regarding care needs.

Skills

Effective communication

Organizational skills

Customer service

Consultative communication

Data entry

Education

Associate degree or equivalent

Bachelor’s Degree

Tools

CRM software

Job description

Our Company

Amerita

Overview

Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals.

The primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory. The goal is to provide education and care coordination to prescribers for all Amerita products and services. This role acts as a single point of contact by assisting prescribers in evaluating referrals and performing care coordination to ensure service level requirements are met. This responsibility is mostly carried out in coordination with outside sales representatives. The targeted customers include Physicians, NPs, PAs, nursing staff, office managers, administrative, and pharmacy staff within prescriber office settings.

Territory and Work Location

The open territory is NorthEast, and the Regional Account Manager will work remotely from home.

Benefits

• Medical, Dental & Vision Benefits plus HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness, and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

Responsibilities

1. Seek out opportunities for prescriber experience process improvement and collaborate with Pharmacy Operations and outside sales to achieve prescriber experience and sales goals.
2. Achieve designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
3. Identify, rank, prospect, and develop key specialty practices and business relationships in neurology, immunology, and GI accounts within the regional territory.
4. Assist with sales escalations and communicate routinely with field sales representatives about details impacting prescriber or patient experience.
5. Support education and delivery of key messages and product presentations within initiatives (e.g., drug launches, Medicare changes) to meet territory performance requirements.
6. Forward calls related to clinical information and questions to Staff Pharmacists.
7. Document and update each patient’s profile and/or CRM regarding customer/physician care or needs.
8. Handle customer complaints with discretion and forward to appropriate staff.
9. Manage prescriber communication preferences.
10. Nurture and manage prescriber relationships to enhance loyalty and retention.
11. Utilize RAMConnect Tool to process prescriptions efficiently.
12. Assist with prior authorizations by following up and coordinating with operations and prescribers.
13. Ensure timely communication of prescription renewals to maintain continuity of care.
14. Collaborate with sales to meet monthly, quarterly, and annual sales goals.

Qualifications

• Associate degree or equivalent from a two-year college, technical school, or pharmacy/healthcare certificate program.
• Bachelor’s Degree preferred.
• 2+ years healthcare or customer service experience preferred, with familiarity in specialty providers, clinics, and hospitals.
• Team player willing to promote organizational goals and work independently.
• Effective communication and organizational skills, with ability to respond to inquiries or complaints.
• Self-motivated and results-driven.
• Maintain HIPAA confidentiality.
• Knowledge of pharmacy terminology, medications, drug reimbursement, Managed Care, PBM benefits preferred.
• Strong probing and consultative communication skills.
• Proficient in data entry, verbal, computer skills, and CRM software.