Account Manager

Corporate Technologies LLC; Minneapolis (MN); In loco; USD 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Cell phone reimbursement

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Vision insurance

Descrizione del lavoro

Corporate Technologies is seeking an Account Manager to deliver exceptional customer service and manage key client relationships across our IT solutions portfolio. You will translate customer needs into tailored IT offerings and collaborate with engineers to ensure value delivery.

Ideal candidates have strong communication, presentation and negotiation skills, with IT knowledge, and the ability to work with executives and teams. Valid driver's license and a customer-centric mindset are required.

Competenze

• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus.
• Sales experience helpful but not required.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Must work effectively with senior-level executives and staff; must also be able to work independently.
• Strong interpersonal skills, good judgment and ability to communicate with diverse individuals.
• Excellent computer skills including MS Office applications (Word, Excel, Outlook, PowerPoint).
• Must have strong customer support orientation for external customers and maintain confidentiality.
• Must have a valid driver’s license and clean driving record.

Mansioni

• Develop trusted advisor relationships with assigned customer base.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement; quarterly onsite meetings with assigned customers.
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
• Prepare and review reports on account status with your customers.
• Collaborate with engineers and operations to identify and grow opportunities within your base clients.
• Assist with challenging client requests or issue escalations as needed.
• Prepare and present proposals for products and service offerings.
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.

Conoscenze

Customer service

Communication skills

Negotiation

Presentation skills

Time management

Problem solving

Formazione

IT education/understanding

Strumenti

MS Office

Descrizione del lavoro

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Indiana, Kansas, Florida, Ohio, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Our company is seeking a passionate and motivated Account Manager who is highly experienced in delivering exceptional customer service to our valued customers. The ideal candidate will have extensive knowledge of our product line and the ability to quickly determine the best solution to meet customers' needs. The successful individual will help build relationships with both existing and potential customers while implementing programs that are mutually beneficial to the company and its customers.

• Develop trusted advisor relationships with assigned customer base
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement.Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction.
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
• Prepare and review reports on account status with your customers.
• Collaborate with engineers and operations to identify and grow opportunities within your base clients.
• Assist with challenging client requests or issue escalations as needed.
• Prepare and present proposals for products and service offerings.
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.

Qualifications

• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus. Some sales experience would be helpful but not a requirement.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills needed.
• Must work effectively with senior-level executives and staff; must also be able to work independently.Must have strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.
• Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information.
• Must have a valid driver's license and clean driving record.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year (plus commission). Potential to earn well into the six figures. Commission is not capped.

• 401(k) matching
• Cell phone reimbursement
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity

Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.