Regional Account Director

Crane Worldwide Logistics LLC; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO 136 hours

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee discounts

Wellness incentives

Volunteer time

Job summary

Crane Worldwide Logistics LLC seeks a client-facing leader to develop business relationships and map accounts across regions. You will run QBRs, ensure SOP adherence across offices, and monitor performance with reporting teams.

Responsibilities include market analysis, driving cross-functional collaboration, and implementing regional business development plans to achieve short- and long-term objectives.

Qualifications

• Must develop and maintain business relationships with clients.
• Experience leading teams and managing accounts or operations in logistics.
• Strong presentation and communication capabilities essential.

Responsibilities

• Develop business relationships with clients and map accounts.
• Coordinate account mapping and regional/global touchpoints.
• Lead QBRs and ensure they are well-prepared.
• Ensure SOPs are understood and executed across Crane Worldwide offices.
• Monitor, analyze, and distribute performance reports.
• Manage performance for the reporting team.
• Conduct market analysis to stay informed on industry trends.
• Drive internal collaboration and share best practices (reviews, strategic plans, value programs).
• Lead and review impact analyses to identify service gaps and opportunities.
• Oversee accounts to ensure timely payments and collections.
• Create and implement regional business development plans.

Skills

Client relationship

Leadership

Presentation skills

Interpersonal skills

Analytical skills

Program management

Sales techniques

Problem solving

Teamwork

Education

Bachelor's Degree

Tools

CRM systems

Job description

• Client Facing Role that develops the business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Monitoring, Analysis and Distribution (responsible/accountable)
• Conduct Performance management for reporting team
• Regular Market Analysis and Industry Awareness to maintain knowledge
• Drive collaborative efforts internally by supporting and sharing best practices in the following key areas:
  • Client Reviews
  • Strategic Business Plan
  • Value add Programs
  • Process Improvements
  • Tender Management
  • Technology Solutions
• Lead and review impact and coverage analyses to identify service and opportunity gaps
• Direct account monitoring activities by team to ensure timely payment and collection
• Create and implement business development plans with short-term and long-term business objectives to be achieved by region
• Other duties as assigned

PHYSICAL REQUIREMENTS

• Job may require extended sitting or standing, use of standard office equipment
• Job requires the ability to use vision, adjust focus and work on a standard computer screen
• Use of audio-visual equipment is required
• Talking, hearing and using hands to operate computer equipment
• Presence on-site at the assigned work location or other stations may be required
• Travel to stations and/or client sites within region may be required

OTHER SKILLS AND ABILITIES

• Strong written and verbal communication skills
• Strong leadership skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills

EDUCATION AND EXPERIENCE

• Bachelor’s Degree
• Minimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics or transportation
• Minimum of 5 years of management experience
• Experience with CRM systems

PROFESSIONAL CERTIFICATION

• Professional license may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.