Regional Account Manager

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

PTO 136 hours

Medical/Dental/Vision

Tuition reimbursement

Recognition program

Volunteer time

Employee discounts

Wellness incentives

Quarterly bonus

Job summary

Crane Worldwide Logistics LLC is seeking a client-facing professional in Houston to manage the overall business relationship with key accounts. You will map accounts across regions, run strategic QBRs, and ensure SOPs are followed across Crane Worldwide offices.

You will monitor performance, develop market insights, and drive growth strategies while maintaining accurate CRM records and collaborating with internal teams. Travel within the region may be required.

Qualifications

• Experience in freight forwarding, logistics and transportation industry required.
• CRM systems experience required.
• 3-5 years of successful sales, account management or operations experience preferred.

Responsibilities

• Manage overall business relationship with clients.
• Account mapping and regional/global team alignment.
• Prepare and run QBRs; ensure SOP adherence across Crane Worldwide offices.
• Create, monitor and distribute reports; accountable for performance.
• Drive market analysis and identify growth opportunities.
• Enter meeting notes and actions into CRM and share across global network.
• Travel within region to review procedures and maintain customer satisfaction.
• Ensure compliance with company policies and regulatory requirements.

Skills

Organizational skills

Communication

Presentation skills

Interpersonal skills

Logistics knowledge

Sales techniques

Detail orientation

Self-motivated

Analytical

Customer service

Sales skills

Troubleshooting

Leads by example

Urgency

Creativity

Adaptability

Education

High school diploma

Bachelor's degree preferred

Tools

CRM

Job description

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews Strategic Business Plans

Value add Programs Process Improvements

Tender Management Technology Solutions

• Impact & coverage analysis -> identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
• Other duties as assigned

Other Skills & Abilities

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems

Certification and Licenses

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.