Account Operations Director

Crane Worldwide Logistics LLC; Cerritos (CA); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC in California seeks a seasoned Operations Leader to direct site operations, optimize profitability, and ensure client standards are met. The role requires strong leadership, budget oversight, and extensive experience in logistics and freight forwarding.

The successful candidate will oversee staffing, training, revenue management, and KPI execution, while maintaining excellent client communications and vendor relations.

Qualifications

• Bachelor's Degree in Business Administration or related field.
• 7-10 years of experience in the logistics/freight forwarding industry.
• 5 or more years of supervisory or management experience.
• 6-8 years industry experience required.

Responsibilities

• Lead, direct and manage site operations to ensure staff meet client standards.
• Maximize profitability through superior client service and timely follow-up.
• Plan daily staffing schedules to support operational demands.
• Manage revenue and expenses to budget constraints.
• Train, develop and motivate employees for peak performance.
• Oversee accounts receivable including client invoicing and collections.
• Process incoming vendor invoices and monitor costs.
• Analyze market trends to develop scalable operations practices.
• Execute KPIs per company standards.
• Other duties as assigned.

Skills

Microsoft Office

Interpersonal skills

Fast-paced environment

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

• Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.
• Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.
• Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Manage revenue and expenses to budget constraints.
• Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
• Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting, and monitoring expenses).
• Oversee accounts receivable, including client invoicing and collections, as needed
• Process incoming vendor invoices (cost of transportation and overhead expenses), as needed
• Analyze market trends to further develop scalable and strategic operations practices
• Execution of the applicable KPI's per company standard
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Job may require extended sitting or standing, use of standard office equipment.
• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Walking within the warehouse and inspecting freight

OTHER SKILLS AND ABILITIES

• Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• The ability to work in a fast-paced environment.

EDUCATION AND EXPERIENCE

• Bachelor's Degree in Business Administration or related field
• 7 - 10 years of experience in the logistics/freight forwarding industry
• 5 or more years of supervisory or management experience
• 6 - 8 years industry experience required

California required disclosure: Salary range for this position is between USD 95,000 - 140,000 annually.

CERTIFICATIONS AND LICENSES

• Professional certification is not required in this position

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.