Region Router

Verida, Inc.; Gainesville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Verida, Inc. in Gainesville, FL is seeking a Region Router Admin Support Worker to handle inbound/outbound calls, respond to member and facility emails, and place customer orders in the computer system.

The role requires basic reading, writing, arithmetic, strong written and spoken communication, and the ability to type at least 30–40 wpm with adequate speed. A flexible schedule is required and typing assessment will be conducted.

Qualifications

• Basic reading, writing, and arithmetic skills required.
• Professional verbal and written communication skills and the ability to type 40 wpm.
• Willingness to work a flexible schedule.

Responsibilities

• Handle inbound and outbound calls.
• Respond to member and facility email requests.
• Place customer orders in the computer system.
• Provide customers with product and service information.
• Transfer customer calls to the appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Recognize, document, and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.

Skills

Communication skills

Typing 40 wpm

Flexible schedule

Tools

Customer service software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Region Router

Southeastrans General Full Time Admin Support Worker

5 days ago Requisition ID: 2611

SUMMARY: This position responds to phone and email trip requests, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

• Handle Inbound and Outbound calls.
• Respond to member and facility email requests.
• Place customer orders in the computer system.
• Provide customers with product and service information.
• Transfer customer calls to the appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Recognize, document, and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Basic reading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 40 wpm.
• Work requires the willingness to work a flexible schedule.
• Typing assessment required with a minimum 30 wpm speed requirement.