Region Router

Southeastrans, Inc.; Gainesville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Southeastrans, Inc. is seeking a Region Router, a full-time Admin Support Worker in Gainesville, FL. You will handle calls and emails, place orders, and provide product and service information with a professional company image.

The role requires basic reading/writing/arithmetic, computer literacy, and the ability to type at least 40 wpm. A flexible schedule and strong communication skills are essential to success.

Qualifications

• Typing speed of at least 30 wpm is required.
• Ability to use customer service software applications and learn new tools.
• Strong verbal and written communication skills are essential.

Responsibilities

• Handle inbound and outbound calls.
• Respond to member and facility email requests.
• Place customer orders in the computer system.
• Provide customers with product and service information.
• Transfer calls to appropriate staff.
• Identify, research, and resolve customer issues in the system.
• Follow-up on inquiries until resolved.
• Complete call logs and reports.
• Flag trends to supervisor and suggest improvements.
• Other duties as assigned.

Skills

Typing 40 wpm

Computer literacy

Communication skills

Flexible schedule

Job description

Region Router

Southeastrans General Full Time Admin Support Worker

SUMMARY: This position responds to phone and email trip requests, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

• Handle Inbound and Outbound calls.
• Respond to member and facility email requests.
• Place customer orders in the computer system.
• Provide customers with product and service information.
• Transfer customer calls to the appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Recognize, document, and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Basic reading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 40 wpm.
• Work requires the willingness to work a flexible schedule.
• Typing assessment required with a minimum 30 wpm speed requirement.