Overpayments Refunds Specialist

UHS; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k) with company match

SoFi Student Loan Refinancing Program

Pet Insurance

Career development opportunities

Job summary

Universal Health Services’ Atlantic Region Central Billing Office (ARCBO) seeks a Refunds Analyst to research and resolve credit balances for patients and payers. You will handle inquiries, document actions, and post adjustments as needed to keep accounts accurate.

The role requires strong MS Office skills, attention to detail, and solid communication. Prior healthcare office experience is preferred; the team supports multiple hospitals and a national network.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Strong MS Office skills (Excel, Word, Outlook), customer focused for internal and external customers, strong attention to detail, ability to multi-task and excellent written and oral communication skills are required.

Responsibilities

• Review daily worklist and research assigned credit balances.
• Complete forms and assemble information to clear credit balance from A/R.
• Review correspondence to resolve insurance requests.
• Document actions in note screen of Patient Accounting system.
• Complete expedited request for patient refunds in a timely manner.
• Posts allowed adjustments as needed to assigned accounts.
• Directs problems with accounts to management for resolution.
• Understands regulatory requirements concerning credit balances for patient and third party payers.
• Other duties as assigned.

Skills

Attention to detail

Communication skills

Multitasking

Customer service

Education

High school diploma

Associates degree or higher preferred

Tools

Excel

Word

Outlook

Job description

Universal Health Services’ Atlantic Region Central Billing Office (ARCBO) seeks a Refunds Analyst to research and resolve credit balances for patients and payers. You will handle inquiries, document actions, and post adjustments as needed to keep accounts accurate.

The role requires strong MS Office skills, attention to detail, and solid communication. Prior healthcare office experience is preferred; the team supports multiple hospitals and a national network.