Refugee Services Case Management Coordinator

Dorcas International; Providence (RI); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Personal leave

13 paid holidays

403b retirement plan

Life insurance

Job summary

Dorcas International Institute of Rhode Island is seeking a Case Management Services (CMS) Program Coordinator to support data management, quality assurance, and program compliance for refugee and immigrant clients. The role collaborates with case managers and other departments to ensure client success and accurate reporting.

The position is full-time (37.5 hours/week) with generous benefits, including health and dental coverage, vacation, sick days, holidays, and a 403b plan.

Qualifications

• Bachelor’s degree or equivalent experience.
• Familiarity with and ability to navigate community social services and government services.
• Excellent communication skills with high attention to detail.
• Ability to manage time and priorities and collaborate with colleagues.

Responsibilities

• Coordinate client enrollment into CMS programs and services.
• Oversee day-to-day operations across CMS programs and data processes.
• Train staff on program databases and policies; ensure QA and reporting.
• Liaise with other departments and partner agencies to support client needs.
• Maintain comprehensive client records and ensure timely QA entries.

Skills

Excellent communication

Attention to detail

Group presentations

Computer literacy

Database experience

Lifting ability

Team player

Education

Bachelor's degree or equivalent experience

Tools

Databases

Job description

Dorcas International Institute of Rhode Island is seeking a Case Management Services (CMS) Program Coordinator to support data management, quality assurance, and program compliance for refugee and immigrant clients. The role collaborates with case managers and other departments to ensure client success and accurate reporting.

The position is full-time (37.5 hours/week) with generous benefits, including health and dental coverage, vacation, sick days, holidays, and a 403b plan.