Refugee Resettlement | Case Manager, SAS

Catholic Charities of the Archdiocese of Galveston-Houston; Houston (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

Catholic Charities of the Archdiocese of Galveston-Houston is seeking a Case Manager I (SAS) in Houston to recruit refugee clients, conduct intake, assessments, and deliver quality case management within the Social Adjustment Services program.

You will coordinate referrals, maintain files in Client Track and Refugee Management Solution, collaborate with supervisors and volunteers, and support outreach activities while upholding LEP policy and confidentiality.

Qualifications

• High School Diploma or GED required.
• One year experience in administrative setting or within refugee populations.
• Valid Texas driver’s license.

Responsibilities

• Assess eligibility for Social Adjustment Services, complete intakes, and create individualized service plans.
• Maintain client files, update case notes, and track activities in Client Track and Refugee Management Solution.
• Perform other duties as assigned by Program Supervisor, such as outreach, training volunteers, and airport pickups.

Skills

Organizational skills

Planning skills

Verbal and written communication

Client orientation

Confidential information handling

MS Office Suite

Education

High School Diploma or GED

Valid Texas driver's license

Tools

MS Office Suite

Job description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Refugee Resettlement assists in helping create a home-away-from-home, we assist government-approved refugees in becoming self-sufficient through cultural orientation, job development, family reunification and resettlement.

The Case Manager I (SAS) Social Adjustment Services is responsible for recruiting eligible refugee clients to enroll in the SAS program. The Case Manager I is responsible for intake, assessment, and providing quality case management services for all assigned cases.

PRINCIPAL DUTIES

• Assess client eligibility for Social Adjustment Services, complete intakes, and create individualized service plans. Provide services identified on service plan in a timely manner. Make necessary referrals within the agency and outside of the agency, as needed. Ensure that services are provided in accordance with LEP policy.
• Maintain client files, update case notes, and update calendar. Ensure that all client information and activities are tracked in Client Track as well as Refugee Management Solution.
• Perform other duties as assigned by Program Supervisor such as assisting with outreach, training volunteers and interns, assisting with airport pick-ups, assisting with projects, etc.

Qualifications

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• One (1) year experience in an administrative setting or within refugee populations
• Valid Texas driver’s license

Skills Requirements

• Able to demonstrate organizational and planning skills
• Able to demonstrate success in dealing with various types of people
• Able to successfully document case notes
• Able to provide group and individual orientations for clients
• Able to handle confidential client information
• Intermediate proficiency in MS Office Suite
• Strong verbal and written communication skills

Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.