Refugee Resettlement | Case Manager General

Catholic Charities of the Archdiocese of Galveston-Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Catholic Charities of the Archdiocese of Galveston-Houston is seeking a Case Manager I to support refugees through intake, assessment, and service planning within our resettlement program. You will maintain client files, coordinate referrals, provide orientations, and collaborate with volunteers, while upholding dignity and respect for all clients.

This role requires strong organizational skills, reliability, and the ability to work with diverse populations in a family-friendly, inclusive

Qualifications

• High School Diploma or GED.
• One year experience in an administrative setting or with refugee populations.
• Valid Texas driver’s license.

Responsibilities

• Assess client eligibility, complete intakes, and create service plans with referrals as needed.
• Maintain client files, update case notes, and track activities in agency systems.
• Assist with outreach, training volunteers and interns, and airport pickups.

Skills

Organizational skills

Interpersonal skills

Case notes documentation

Group orientations

Confidentiality

MS Office

Communication skills

Education

High School Diploma

Tools

MS Office

Job description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Refugee Resettlement assists in helping create a home-away-from-home, we assist government-approved refugees in becoming self-sufficient through cultural orientation, job development, family reunification and resettlement.

The Case Manager I is responsible for working with clients participating in the refugee resettlement programs. The position is responsible for intake, assessment, and providing quality case management services for all assigned cases. The successful candidate will display dignity and respect toward both potential clients and clients already enrolled in the program, show initiative while balancing multiple responsibilities, and be able to work independently while following up on assigned cases.

PRINCIPAL DUTIES

• Assess client eligibility for program services, complete intakes, and create individualized service plans. Provide services identified on service plan in a timely manner. Make necessary referrals within the agency and outside of the agency, as needed. Ensure that services are provided in accordance with LEP policy.
• Maintain client files, update case notes, and update calendar. Ensure that all client information and activities are tracked in Client Track as well as Refugee Management Solution.
• Perform other duties as assigned, such as assisting with outreach, training volunteers and interns, assisting with airport pick-ups, assisting with projects, etc.

QUALIFICATIONS

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• One (1) year experience in an administrative setting or within refugee populations
• Valid Texas driver’s license

SKILL REQUIREMENTS

• Able to demonstrate organizational and planning skills
• Able to demonstrate success in dealing with a various type of people
• Able to successfully document case notes
• Able to provide group and individual orientations for clients
• Able to handle confidential client information
• Intermediate proficiency in MS Office Suite
• Strong verbal and written communication skills

Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.