Refugee Resettlement | Manager, Afghan Program

Catholic Charities of the Archdiocese of Galveston-Houston; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A community service organization in Houston seeks a Manager for Afghan Programs to oversee case management and employment services. The ideal candidate will have a Bachelor’s degree in a relevant field and experience in social services. Strong leadership and communication skills are essential. This role involves enhancing community engagement and managing program outcomes effectively.

Qualifications

• 4+ years of experience in social service or related setting.
• 2+ years in a supervisory or management role.
• Valid Texas Driver’s License required.

Responsibilities

• Oversee implementation of Afghan-focused case management.
• Ensure timely reporting to funders.
• Supervise and support program staff.
• Promote program awareness in the community.

Skills

Leadership principles and best practices

Strong verbal and written communication

Ability to work under stress

Confidential information management

MS Office Suite (Word, Excel, Access)

Education

Bachelor’s degree in Social Work, Human Services, or related field

Job description

Overview

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. The Refugee Resettlement Department assists refugees in Houston to acquire the knowledge and skills needed to reach self-sufficiency and live with dignity.

The Manager, Afghan Programs will provide oversight for the case management and employment services for the Afghan population in the Refugee Resettlement program. The Manager is responsible for overseeing program implementation and ensuring the proper administration of department resources in a way that leads to successful program outcomes. The successful candidate will represent the Refugee Resettlement program well in the community, display strong leadership skills, and have an in-depth understanding of the refugee resettlement process and its associated programs.

Principal Duties

• Oversee the implementation of Afghan-focused case management and employment programs in alignment with agency mission and funder requirements.
• Enhance the Refugee Resettlement program by being active and visible in the community and by working closely with other professional, civic, and private organizations.
• Ensure quarterly reports are prepared and submitted in a timely manner to funders as well as inter-agency reports.
• Develop and implement ongoing quality improvements for daily program operations.
• Provide supervision, support, and consultation to program staff, ensuring best practices and compliance. Assist with complex cases and ensure adherence to agency guidelines, including incident reporting.
• Promote program awareness by distributing informational materials to community partners, prospective clients, and locations where prospective clients may congregate to promote community knowledge and interest in resulting in an acceptable level of program applications.
• Maintain accurate records of outreach activities and client interactions. Prepare regular reports on outreach outcomes and challenges for program management and funders.
• Collaborate on grant writing initiatives to secure renewal and expansion of Afghan program services.
• Perform other duties, as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field
• Four (4) years of experience in a social service or related setting
• Two (2) years of experience in a supervisory or management role
• Valid Texas Driver’s License

Skills

• Knowledge of leadership principles and best practices
• Strong verbal and written communication skills, and ability to influence others
• Ability to work under stress and meet deadlines
• Ability to handle and maintain confidential information
• Experience with applicable software e.g. MS Office Suite (Word, Excel, Access)

Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.