Case Manager - 2003425

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 42,000 - 45,000; Full time

Job summary

Catholic Charities Community Services in New York City is seeking a Case Manager to support refugee families. You will screen applicants, complete enrollment processes, provide orientation, and conduct comprehensive casework for the designated service period according to contract guidelines.

The role requires collaboration on trauma-informed, strength-based services, field visits, and coordination of social service referrals to support client well-being and independence.

Qualifications

• Bachelor’s degree in social work or related field is required.
• Minimum of two years of relevant work experience in the human services field, preferably with immigrants or refugees.

Responsibilities

• Screen refugees for program eligibility and enrollment.
• Complete intake and needs assessment with clients.
• Develop service plans and safety plans with clients.
• Conduct RHS-15 mental health screenings.
• Provide trauma-informed, strength-based case management.
• Coordinate referrals to social services and housing and other supports.

Skills

Organizational skills

Communication

Interpersonal skills

Time management

MS Office

Bilingual

Cultural sensitivity

Education

Bachelor’s degree in social work or related field

Tools

Canva

Job description

Job Title: Case Manager

Location: 80 Maiden Lane, Manhattan NY 10038

FLSA-Status: Full Time, Non-Exempt

Classification: Professional

Department: Refugee Resettlement, Immigrant and Refugee Services Division

Reports to: Refugee Resettlement Director

Supervisory Responsibilities: Yes ___No __X__

Salary: $30.22-$32.97 per hour

Summary: The Refugee Resettlement Department at Catholic Charities Community Services provides assistance to families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The Case Manager will screen prospective applicants/cases, complete the enrollment process, provide orientation, and conduct comprehensive casework for the designated service period according to the specific contract guidelines. The Case Manager will lead special projects and mental health initiatives, including conducting mental health screenings.

Essential Duties and Responsibilities including the following.

Duties and Responsibilities:

Case Management

• Assess eligibility of refugees, asylees, entrants/parolees, Special Immigrant Visa holders from Afghanistan and Iraq, and certified victims of human trafficking for program eligibility and enrollment in the programs, including but not limited to Refugee Health Promotion and Services to Older Refugees Program.
• Complete intake process and needs assessment with clients in accordance with program requirements.
• Develop a detailed service plan and/or safety plan in collaboration with clients to outline specific actions and timeframes to address individual and family needs in accordance with program guidelines.
• Conduct the evidence-based tool Refugee Health Screener- 15 (RHS-15) used to screen refugee populations for emotional distress and mental health needs. Research and utilize additional evidence-based supportive tools.
• Maintain and update program rosters, electronic case note systems, and physical case files using various internal and external databases. Write detailed case notes in a timely manner and maintain copies of documents and reports in case files as required.
• Provide core resettlement services and individualized support for newly arrived individuals and families, including home visits and accompaniment to social service offices.
• Complete social service referrals including referrals to the Social Security Administration, SNAP benefits, Medicaid, housing benefits, SSI benefits, school enrollment, WIC, emergency food, TANF benefits, HSE or ESOL classes, legal services, etc.
• Use a strengths-based approach to ensure clients are provided with the tools they need to meet their goals objectives, and assess and monitor progress, modifying initial service plans as necessary.
• Ensure all program requirements are met in a timely and accurate manner to meet short-term and long-term goals for client’s well-being and independence.
• Advocate for and with clients regarding benefits acquisition, employment, immigration documents, and other services, and intervene as necessary.
• Write and submit reports as required; compile and report statistics as needed.
• Perform work with clients in the field to ensure services are obtained.
• Work as part of a team to provide comprehensive trauma-informed, strength-based services to clients through coordination of cases and effective communication between team members and departments.
• Participate in program meetings, staff development activities, case conferences and other duties as assigned.
• Occasionally attend local, state, and national meetings or conferences.
• Other duties as necessary.

Partnerships and Community Engagement

• Develop and strengthen partnerships with third-party referral organizations, mental health service providers, and service providers to best serve client needs; continually reassess partner network and maintain organized tracking for partnership development.
• Conduct targeted internal and external client outreach within immigrant communities to increase program participation. Track all outreach efforts in an organized way.
• Create and maintain mutually beneficial relationships with colleagues and partners at organizations for collaboration, consultation, and resource sharing for mental health, social services, domestic violence, healthcare, and more.
• Lead wellness groups and workshops in collaboration with the MSW interns during the academic year.

Qualifications

Education and/or experience required:

• A Bachelor’s degree in social work or a related field of study is required.
• Minimum of two years of relevant work experience in the human services field, preferably with immigrants or refugees.

Skills, Licenses and/or competencies required:

• Highly motivated self-starter with strong problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Excellent organizational skills, communication (oral & written), and interpersonal skills.
• Ability to manage deadlines and high-volume communication in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook,SharePoint, etc.) and Canva.
• Abilityto work and communicate effectively andsensitivelyin amulticulturalenvironment.
• Fluent in English and Spanish or Haitian-Creole.

Position Type and Expected Hours of Work:

This is a full-time position that will require working with underserved communities in the New York metro area. Days and hours of work are generally 9:00am-5:00pm Monday - Friday. Position requires a willingness to travel as needed to sites in NYC. Some weekend and evening hours, if needed.

Working conditions and physical demandsrequired:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to travel regularly throughout theservice delivery area using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Remain in a stationary position at a workstation and use a computer approximately 60% of the time, with 40% of time spent in the field and at home visits.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.