Refugee Programs Analyst

Credence; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

Credence in Washington, DC seeks a Refugee Programs Analyst to support program operations, performance monitoring, workflow analysis, and continuous improvement initiatives. This role evaluates program effectiveness, analyzes processes and performance data, identifies opportunities for improvement, and translates findings into actionable recommendations for leadership and stakeholders.

You will work closely with leadership and program staff to develop analytical products, support monitoring

Qualifications

• Bachelor's degree in a related field and 4+ years of professional experience in program analysis, management, operations analysis, or performance monitoring.
• Experience analyzing workflows, performance metrics, and organizational processes to improve effectiveness.
• Ability to collect, analyze, and interpret qualitative and quantitative data and present recommendations.
• Strong written, verbal, and interpersonal communication skills; ability to manage multiple priorities.

Responsibilities

• Analyze program operations, workflows, and performance metrics to identify trends, risks, and opportunities for improvement.
• Support monitoring and reporting activities to assess program effectiveness and operational performance.
• Develop reports, analyses, dashboards, briefings, and presentations to support leadership decision-making.
• Evaluate business processes and recommend strategies to improve efficiency, effectiveness, and service delivery.
• Collect, validate, analyze, and interpret qualitative and quantitative program data.
• Track program objectives, milestones, deliverables, and performance measures.
• Collaborate with stakeholders to identify operational challenges and implement solutions.
• Prepare written summaries, findings, recommendations, and other analytical products.

Skills

Analytical thinking

Critical thinking

Problem solving

Communication skills

Organizational skills

Team collaboration

Report writing

Presentation skills

Independent work

Translate complex information

Education

Bachelor's degree in Public Administration, Public Policy, Business Administration, Program Management, Data Analytics, Social Sciences, Economics, Statistics, or a related field

Tools

Microsoft Office Suite

Job description

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries and tackle important Federal challenges that make a lasting impact.

Position Summary

Credence is seeking a Refugee Programs Analyst to support program operations, performance monitoring, workflow analysis, and continuous improvement initiatives. This role is responsible for evaluating program effectiveness, analyzing processes and performance data, identifying opportunities for improvement, and supporting initiatives that enhance mission delivery and operational efficiency. The successful candidate will work closely with leadership, program staff, and stakeholders to assess program performance, develop analytical products, support monitoring activities, and implement process improvements. This position requires strong analytical skills, sound judgment, and the ability to translate complex information into actionable recommendations.

Responsibilities

• Analyze program operations, workflows, and performance metrics to identify trends, risks, and opportunities for improvement.
• Support monitoring and reporting activities to assess program effectiveness and operational performance.
• Develop reports, analyses, dashboards, briefings, and presentations to support leadership decision-making.
• Evaluate business processes and recommend strategies to improve efficiency, effectiveness, and service delivery.
• Collect, validate, analyze, and interpret qualitative and quantitative program data.
• Track program objectives, milestones, deliverables, and performance measures.
• Support program assessment, and performance management activities.
• Collaborate with stakeholders to identify operational challenges and implement solutions.
• Prepare written summaries, findings, recommendations, and other analytical products.
• Support compliance, quality improvement, and continuous improvement initiatives.
• Maintain accurate records, program documentation, and reporting materials.
• Assist with special projects and program initiatives as assigned.

Qualifications

Bachelor's degree in Public Administration, Public Policy, Business Administration, Program Management, Data Analytics, Social Sciences, Economics, Statistics, or a related field.

Minimum of four (4) years of relevant professional experience supporting program analysis, program management, operations analysis, performance monitoring, strategic planning, research, or related functions.

• Experience analyzing program operations, workflows, performance metrics, or organizational processes.
• Experience evaluating information and developing recommendations to improve program effectiveness and operational performance.
• Experience supporting performance measurement, reporting, monitoring, or program evaluation activities.
• Ability to collect, analyze, and interpret quantitative and qualitative data.
• Strong analytical, critical-thinking, and problem-solving skills.
• Experience preparing reports, briefings, presentations, analyses, and recommendations for leadership and stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and collaboratively within cross-functional teams.
• Ability to translate complex information into clear, concise, and actionable recommendations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources