Refugee Employment & Community Integration Caseworker

Jewish Family & Children's Service of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

JFCS Pittsburgh is seeking a Refugee Support Services Caseworker to deliver individualized, employment-adjacent case management for ORR-eligible refugees and their families, including newcomers and those under five years in the U.S. You will identify barriers, connect clients to community resources, and coordinate services fostering employment, stability, and self-sufficiency.

The role emphasizes advocacy, collaboration with JFCS staff and partners, and maintaining confidential client records.

Qualifications

• Experience providing services to refugees and immigrants in the United States or overseas.
• First-person experience as an immigrant/refugee is strongly encouraged.
• Bilingual language skills are strongly encouraged.
• Must have English ability (spoken and written), as well as top level organizational, communication, problem-solving skills.

Responsibilities

• Manage an assigned caseload of clients, prioritizing services and daily tasks based on client needs and funder/program requirements.
• Conduct comprehensive client assessments to determine service needs, facilitate enrollment in case management and refugee employment programs, and develop individualized Family Self-Sufficiency Plans (FSSPs).
• Identify and mitigate barriers to employment, including navigating transportation, childcare, housing, benefits, and legal services.
• Provide referrals and coordinate services with partner agencies, county human service providers, schools, healthcare systems, and government entities.
• Maintain regular follow-up with clients, virtually and through home visits, to assess progress and update plans as needed for employment and self-sufficiency.
• Coordinate closely with RSS intake and employment specialists to ensure continuity of services and align activities with client goals.
• Advocate to ensure clients understand and access resources confidently and independently.
• Maintain accurate client records in a designated database, ensuring confidentiality and funder requirements.
• Collaborate with interpreters, volunteers, mentors, and interns to support client needs.
• Assume other related duties as assigned.

Skills

Refugee services

Case management

Bilingual (encouraged)

English proficiency

Job description

JFCS Pittsburgh is seeking a Refugee Support Services Caseworker to deliver individualized, employment-adjacent case management for ORR-eligible refugees and their families, including newcomers and those under five years in the U.S. You will identify barriers, connect clients to community resources, and coordinate services fostering employment, stability, and self-sufficiency.

The role emphasizes advocacy, collaboration with JFCS staff and partners, and maintaining confidential client records.