Refrigeration Service Technician (Union)

Design & Service, INC.; Kent (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent CBA Programs

Generous paid holiday schedule

Paid time off (vacation + sick time)

Weekly paycheck

Quality vehicles, tools, & uniforms

Access to learning & development programs

Employee Referral Bonus program

Job summary

A leading refrigeration service provider in Kent, Washington, seeks a Service Technician to perform maintenance and installation of industrial refrigeration systems. The ideal candidate will have a Journeyman designation and at least 3 years of experience in refrigeration service, with excellent customer service skills. This position offers a competitive pay rate based on union standards, generous holidays, and access to continuous learning opportunities. Travel may be required throughout the service region.

Qualifications

• Minimum of 3 years of experience in industrial refrigeration service.
• Ability to write routine reports and correspondence.
• Must complete all required safety and equipment training.

Responsibilities

• Perform scheduled and contract industrial refrigeration maintenance.
• Support customers with troubleshooting refrigeration systems.
• Maintain current licenses required for service.
• Service refrigerant compressors, condensers, air units and related components.
• Use tablet-based ticketing to document work orders and time.
• Submit daily time/work order reports with notes for follow-up.

Skills

Customer service skills

Mechanical and electrical servicing

Ability to read and interpret safety documents

Safety training

Reading manuals

Travel readiness

Driver's license

Education

Journeyman designation

3+ years in industrial refrigeration service

Tools

Tablet-based service ticket software

Refrigerant compressors and systems

Job description

Description

Service technician (Local UA 26 and UA 32) who performs scheduled and contract industrial refrigeration system maintenance at client facilities. Assists with industrial refrigeration system/equipment installations and equipment start-up / commissioning at client facilities. Works closely with service coordinators and sales staff to develop long-term client relationships. Prepares recommendations for client facility service / equipment replacement based on service visit.

Key Responsibilities

• Executes routine maintenance, contractual planned maintenance contract work, and emergency service work independently or with apprentice assistance.
• Completes service reports for planned service and maintenance contracts as necessary for Service Supervisor and Coordinator follow-up action.
• Support customers with troubleshooting their ammonia and synthetic industrial refrigeration systems, including mechanical and control system operation.
• Mechanically and electrically service refrigerant compressors, condensers, air units, and other system components and/or assemblies.
• Ability to work with tablet-based service ticket software system to complete service tasks assigned in daily Work Orders (WO).
• Prepare and submit all time / Work Order reports daily, including accurate notes/reporting of follow-up needs and new materials required for follow-up work.
• Ensure Service Coordinator has proper information to complete Work Orders for client billing in an accurate and timely manner, including all receipts for chargeable or reimbursable expenses for the Work Order.
• Communicate with Service Supervisors and Service Managers to resolve open issues at customer sites in a timely manner.
• Be dignified, courteous, clean and in company provided apparel when working in / at client facilities or when otherwise interacting with the clients.
• Maintain current licenses required to perform the specified service.
• Perform other duties as required by service leads and service manager.
• Lead the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.

Requirements

• Journeyman designation
• Minimum of 3+ years of experience in industrial refrigeration service.
• Must complete all required safety and equipment training.
• Must possess excellent customer service skills and have a strong drive to learn and grow in the refrigeration service field.
• Ability to read and interpret documents such as safety rules, instruction manuals, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Good oral and written communication skills
• Travel up to 100% throughout the service region.
• A valid driver’s license

Benefits

• Excellent CBA Programs
• Pay rate based on the local union base rate + experience
• Generous paid holiday schedule
• Paid time off (vacation + sick time)
• Weekly paycheck
• Quality vehicles, tools, & uniforms
• Access to Kelvin Knowledge Center, Kelvin University, and other learning & development programs
• Voice of the Field program
• Employee Referral Bonus program

EOE – Disability/Veterans