Refrigeration Service Technician (Union)

Design & Service, INC.; Portland (OR); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Generous paid holiday schedule

Paid time off (vacation + sick time)

Quality vehicles, tools, & uniforms

Paid time off

Job summary

A local service company seeks a Service Technician to perform maintenance on industrial refrigeration systems in Portland, Oregon. The ideal candidate will have at least 3 years of experience and a Journeyman designation. Responsibilities include executing maintenance work, troubleshooting systems, and maintaining client relations. Benefits include competitive pay based on the local union rate, generous PTO, weekly paychecks, and access to training programs. This position requires full travel throughout the service region.

Qualifications

• Minimum of 3+ years of experience in industrial refrigeration service.
• Must complete all required safety and equipment training.
• Ability to write routine reports and correspondence.
• Must possess excellent customer service skills and a drive to learn and grow.
• Ability to travel up to 100% in the service region.
• Valid driver’s license.

Responsibilities

• Executes routine maintenance and emergency service work.
• Supports customers with troubleshooting refrigeration systems.
• Prepares and submits all Work Order reports daily.
• Troubleshoot ammonia and synthetic refrigeration systems.
• Maintain professional appearance and company apparel at client sites.
• Coordinate with service coordinators and sales staff to support client relationships.

Skills

Excellent customer service skills

Ability to read and interpret documents

Good oral and written communication skills

Education

Journeyman designation

Tools

Tablet-based service ticket software

Job description

Description

Service technician (Local Union 290) who performs scheduled and contract industrial refrigeration system maintenance at client facilities. Assists with industrial refrigeration system/equipment installations and equipment start‑up/commissioning at client facilities. Works closely with service coordinators and sales staff to develop long‑term client relationships. Prepares recommendations for client facility service/equipment replacement based on service visit.

Key Responsibilities

• Executes routine maintenance, contractual planned maintenance contract work, and emergency service work independently or with apprentice assistance.
• Completes service reports for planned service and maintenance contracts as necessary for Service Supervisor and Coordinator follow-up action.
• Support customers with troubleshooting their ammonia and synthetic industrial refrigeration systems, including mechanical and control system operation.
• Mechanically and electrically service refrigerant compressors, condensers, air units, and other system components and/or assemblies.
• Ability to work with tablet‑based service ticket software system to complete service tasks assigned in daily Work Orders (WO).
• Prepare and submit all time / Work Order reports daily, including accurate notes/reporting of follow‑up needs and new materials required for follow‑up work.
• Ensure Service Coordinator has proper information to complete Work Orders for client billing in an accurate and timely manner, including all receipts for chargeable or reimbursable expenses for the Work Order.
• Communicate with Service Supervisors and Service Managers to resolve open issues at customer sites in a timely manner.
• Be dignified, courteous, clean and in company provided apparel when working in / at client facilities or when otherwise interacting with the clients.
• Maintain current licenses required to perform the specified service.
• Perform other duties as required by service leads and service manager.
• Lead the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.

Requirements

• Journeyman designation
• Minimum of 3+ years of experience in industrial refrigeration service.
• Must complete all required safety and equipment training.
• Must possess excellent customer service skills and have a strong drive to learn and grow in the refrigeration service field.
• Ability to read and interpret documents such as safety rules, instruction manuals, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Good oral and written communication skills
• Travel up to 100% throughout the service region.
• A valid driver’s license

Benefits

• Excellent CBA Programs
• Pay rate based on the local union base rate + experience
• Generous paid holiday schedule
• Paid time off (vacation + sick time)
• Weekly paycheck
• Quality vehicles, tools, & uniforms
• Access to Kelvin Knowledge Center, Kelvin University, and other learning & development programs
• Voice of the Field program
• Employee Referral Bonus program

EOE – Disability/Veterans