Refractory Applications Specialist II

HarbisonWalker International; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

HarbisonWalker International is seeking a Service Application Specialist II to promote refractory products and apply technical knowledge to support commercial activities, including product selection and use, and sales efforts. This role will collaborate with our engineering team to solve customer problems and provide practical solutions.

Responsibilities include providing technical support, analyzing application needs, refining lining designs, conducting field installations, and training

Qualifications

• B.S. degree in engineering or related field preferred, or 6+ years of relevant experience.
• 2–4 years of refractory application experience.
• Knowledge of refractory products, installation methods, and customer applications.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Excellent written and verbal communication and presentation skills.
• Ability to work effectively in a team and strong analytical/problem-solving skills.
• Ability to coordinate multi-department projects.

Responsibilities

• Provide technical support for customers, quotations, training, and complaint investigations.
• Analyze application needs and refine lining designs and installation methods.
• Support strategic customer sales and technical activities.
• Prepare detailed trial reports on request.
• Collect operational data to ensure correct product quality.
• Observe trials from installation to postmortem.
• Install and troubleshoot equipment in the field and train customers and staff.

Skills

Communication skills

Analytical thinking

Problem solving

Teamwork

Presentation skills

Written and verbal communication

Project management

Education

Bachelor's degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

Six plus years of relevant experience in place of degree

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

HarbisonWalker International is seeking a Service Application Specialist II to promote refractory products and apply technical knowledge to support commercial activities, including product selection and use, and sales efforts. This role will collaborate with our engineering team to solve customer problems and provide practical solutions.

Responsibilities include providing technical support, analyzing application needs, refining lining designs, conducting field installations, and training