Application Specialist II - Service

HarbisonWalker International; Pittsburgh (Allegheny County); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

HarbisonWalker International is seeking a Service Application Specialist II to promote refractory products and apply technical knowledge to support commercial activities, including product selection and use, and sales efforts. This role will collaborate with our engineering team to solve customer problems and provide practical solutions.

Responsibilities include providing technical support, analyzing application needs, refining lining designs, conducting field installations, and training

Qualifications

• B.S. degree in engineering or related field preferred, or 6+ years of relevant experience.
• 2–4 years of refractory application experience.
• Knowledge of refractory products, installation methods, and customer applications.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Excellent written and verbal communication and presentation skills.
• Ability to work effectively in a team and strong analytical/problem-solving skills.
• Ability to coordinate multi-department projects.

Responsabilités

• Provide technical support for customers, quotations, training, and complaint investigations.
• Analyze application needs and refine lining designs and installation methods.
• Support strategic customer sales and technical activities.
• Prepare detailed trial reports on request.
• Collect operational data to ensure correct product quality.
• Observe trials from installation to postmortem.
• Install and troubleshoot equipment in the field and train customers and staff.

Connaissances

Communication skills

Analytical thinking

Problem solving

Teamwork

Presentation skills

Written and verbal communication

Project management

Formation

Bachelor's degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field

Six plus years of relevant experience in place of degree

Outils

Microsoft Office Suite

Excel

PowerPoint

Description du poste

Job Description

HWI has a fantastic opportunity to join our Value Added Services team as a Service Application Specialist II.

Job Description

HWI has a fantastic opportunity to join our Value Added Services team as a Service Application Specialist II.

Summary

The Service Application Specialist II promotes the use of HarbisonWalker International refractory products and uses their technical knowledge of refractory products to support commercial activities including product marketing, support for product selection and use, and sales activities. This role should also begin working with HarbisonWalker Internationals engineering team to solve problems and provide solutions to customers, internal and external.

Responsibilities

• Leveraging deep subject matter expertise for providing technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis and collaboration on research and development activities, including new product development concepts and projects
• Performing analysis of application needs and proposing, altering, or refining/defining lining designs and installation methods in support of customer balancing business needs
• Offering strategic customer sales and technical support
• Preparing detailed trial reports when requested
• Collecting operational data for analysis to determine the correct quality of refractory products
• Observing trials from installation through postmortem to prevent untimely removal of installed refractory materials
• Installing and troubleshooting equipment in the field including training of both customers and HarbisonWalker International employees

Requirements

• B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field preferred, or in place of a degree, six plus (6+) years of relevant experience
• Requires two (2) – four (4) years of experience in refractory application.
• Requires knowledge of refractory products, installation methods, construction skills and customer applications
• Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
• Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
• Requires the ability to work effectively in a team environment
• Requires strong analytical, strategic thinking and business problem solving skills
• Requires project management skills and the ability to coordinate multi-department projects

Physical And Environmental Requirements

• Physical Activity: Requires more than 2/3 of time sitting, talking or hearing; and less than 1/3 of time standing, walking, climbing/balancing, stooping/kneeling/crouching/crawling, reaching and using hands and fingers and tasting/smelling.
• Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
• Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus.
• Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration.
• Noise: Requires exposure to moderate noise; and less 1/3 of time working in loud environments.
• Travel: Requires approximately 35% travel (primarily domestic, occasional international opportunity)