Refractive and Cosmetic Specialist

Lumata Health, Inc.; Southern Pines (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Carolina Eye Associates, PA is seeking a Professional Services Counselor to respond to inquiries and counsel patients on clinic elective services such as Lasik and cosmetic procedures. The role supports marketing projects to boost patient satisfaction and attract new patients.

Responsibilities include handling calls, screening prospects, guiding patients through funding options, scheduling evaluations, and representing the practice at events.

Qualifications

• Must have strong telemarketing, sales and organizational skills.
• Must communicate well with Doctors and staff of Carolina Eye Associates.
• Professional attire and excellent grammar/English skills required.

Responsibilities

• Answer calls and provide information to prospective patients.
• Collect caller information and mail requested materials.
• Screen callers to determine if they are qualified prospects for procedures.
• Advise patients on financial aspects and benefits of procedures.
• Schedule patients for evaluation/exams.
• Greet patients and introduce them to doctors and staff.
• Assist with scheduling and conducting seminars with physicians.
• Follow up on leads that do not proceed to surgery.
• Prepare monthly status reports of contacts and procedures.
• Participate in outside marketing events as needed.
• Assist in developing marketing plans and promotional materials.
• Assist in placing ads for events.
• Develop relationships with target groups to increase referrals and awareness.
• Perform other duties as requested and assist coworkers.

Skills

Telemarketing

Sales

Organizational skills

Education

High School Diploma or GED

Associate Degree in Marketing, Business, or Sales

Job description

Job Summary:

The Professional Services Counselor is responsible for responding to inquiries and counselling patients on clinic elective services. (Such as Lasik, and elective surgical or elective nonsurgical cosmetic procedures). Assists with marketing projects designed to increase patient satisfaction and generate new patient business.

Job Responsibilities:

1. Answer phone calls and provide caller/prospective patient with information.

2. Collects caller information and mails requested information.

3. Screens caller to determine if he/she is a qualified prospect for procedure or service.

4. Advises patients on the financial aspects and benefits of procedures.

5. Schedules patients for evaluation/exam.

6. Greets patient on the day of service and introduces them to doctor and staff.

7. Assist with the scheduling and conduction of seminars along with physicians.

8. Consistently follows up on leads that do not have surgery or other procedure.

9. Prepare a monthly status report of contacts and procedures done.

10. Participate in outside promotional events as requested.

11. Assists in the development of marketing plans and creation of materials (ads, brochures, etc.).

12. Assists in the placement of advertising for events.

13. Develop relationships with target groups in order to increase referrals and create public awareness of services offered by the physicians.

14. Performs other duties as requested and assists coworkers as needed.

Education and Experience:

Must have High School Diploma or GED. Prefer candidate with Associate Degree in a related field (Marketing, Business, or Sales) and previous Marketing or Sales experience. Prefer 3-5 years of ophthalmology experience.

Performance Requirements(Knowledge, Skills, & Abilities):

Must have excellent telemarketing, sales and organizational skills.

Must be able to communicate and maintain an effective working relationship with all Doctors and staff of Carolina Eye Associates.

Skill in answering telephone in a professional and helpful manner.

Must have a "whatever it takes to get the job done" attitude

Must have ability to take responsibility and use good judgement in decision-making.

Must have excellent presentation skills (speak clearly, concisely and professionally)

Cheerful, energetic and outgoing personality.

Ability to relate to people in a friendly, outgoing, positive manner.

Ability to travel and work evening or weekend hours when required.

Must be customer service oriented.

Must have excellent grammar and English skills.

Professional attire required.

Must be able to abide by the Carolina Eye Associates, PA compliance plan.

Skill in operating computer (software) and other office equipment.

Typical Physical Requirements:

Work may require sitting for long periods of time; also stooping, bending & stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, type, operate a calculator, telephone, copier & other office equipment as necessary. Hearing must be in the normal range for telephone contacts. It is necessary to view & type on computer screens & to work in an environment which can be very fast paced.