Patient Experience Specialist I

Eye Associates of Winchester; Winchester (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

No nights or weekends

Paid uniforms

Paid vacation and holidays

Tuition reimbursement opportunities

Referral bonus opportunities

Discount on designer eyewear

Paid certified accreditation program

Job summary

Atlantic Vision Partners in Winchester, VA, seeks a patient experience specialist I to welcome clients, handle calls, and manage check-ins and check-outs with empathy and efficiency.

The role requires strong computer skills, attention to detail, and the ability to work as part of a team; benefits include medical, dental, 401k, and paid time off.

You will verify insurance, schedule procedures, process payments, and maintain accurate records while upholding high ethical standards.

Qualifications

• High School diploma or GED; associate degree preferred.
• Excellent computer literacy required.
• Healthcare/service industry experience preferred.
• Empathetic personality with attention to patient needs.
• Strong organizational skills with attention to detail; ability to prioritize tasks.
• Ability to work as a team member and uphold organizational standards and values.
• Willingness to submit to a background check.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
• Register patients and verify patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Process medical record requests
• Collect and process payments from patients
• Conduct daily reconciliation of cash reports and monies collected
• Complete other functions as requested by management

Skills

Communication skills

Computer literacy

Team player

Attention to detail

Empathy

Organizational skills

Interpersonal skills

Patient service orientation

Education

High school diploma

GED

Associate degree

Job description

Description

The Atlantic Vision Partners Way

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! We provide our employees with continued support through:

• On-Site Training
• Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,
• Paid Certified Accreditations, and
• Unmatched resources like in-house tools to help serve our patients.

Come where you can flourish!

Your Mission

We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

What You’ll Do

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
• Register patients and verify patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Process medical record requests
• Collect and process payments from patients
• Conduct daily reconciliation of cash reports and monies collected
• Complete other functions as requested by management

Requirements

What You Bring

• Strong communication, outgoing, and positive interpersonal skills
• Healthcare and service industry experience preferred
• Empathetic personality with attention to patient’s needs
• Strong organizational skills with attention to detail; ability to prioritize tasks
• Ability to work as a team member and uphold organizational standards and values
• Demonstrated computer literacy REQUIRED
• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
• Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect
• High School diploma or GED, associate degree preferred
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Benefits & Perks

We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get:

• No nights or weekends = work/life balance
• Paid uniforms
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program

Physical Requirements:

• Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must be able to be stationary for prolonged periods of time.

Cognitive Requirements:

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Must be comfortable working and interacting with large groups of people daily.

Compliance training and testing is required annually and as needed.

Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.