Optical Sales Associate - Training Provided

EyeCare Partners; Ann Arbor (MI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Equal opportunity employer

Training and industry knowledge opportunities

Job summary

A leading eye care provider is seeking an Optical Sales Associate in Ann Arbor, MI. This role focuses on achieving a world-class patient experience while maximizing retail sales. Responsibilities include assisting patients with frame selections based on their needs, maintaining frame standards, and providing overall support in the retail environment. Ideal candidates have a high school diploma and customer service experience, aiming to enhance patient care through effective communication and detail-oriented service.

Qualifications

• High school diploma or GED required.
• ABO and NCLE certifications preferred, but not required.
• Previous medical office experience preferred.

Responsibilities

• Provide a world-class Total Patient Experience while maximizing retail sales.
• Assist patients in selecting frames and educating them about lenses.
• Maintain frame standards and follow safety procedures.

Skills

Customer-focused

Detail oriented

Excellent communication skills

Logical and Critical thinking

Education

High school diploma or GED

Associates or Bachelor’s degree in Business Administration or Healthcare Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

An Optical Sales Associate will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.

SECTION 2: Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process
• Acknowledge patients in a friendly, approachable way that invites them into the office
• Maintain frame standards with cleaning, organization, full and well-presented areas
• Follow all protocols to keep Frame inventory accurate
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.
• Team members will work with patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

• High school diploma or GED required.
• Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred.
• ABO and NCLE certifications preferred, but not required.

SECTION 5: Experience Requirements

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Associates Degree preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Favorable result on Background check
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support need
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer skills
• Proficiency with Microsoft Excel, Word, and Outlook
• Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities

• This position has no supervisory responsibilities.

SECTION 8: Physical Demands

• Bending
• Carrying
• Climbing
• Driving
• Grasping
• Hearing
• Lifting
• Pulling
• Pushing
• Reaching
• Sitting
• Standing
• Vision – close/distance
• Vision – color vision
• Vision – depth perception
• Vision – peripheral vision
• Vision – ability to adjust focus
• Stooping
• Walking
• Writing/Typing
• Speaking
• Fine Motor Skills
• Use of Hands

Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: Regularly uses telephone, computer, fax, printer and copier. May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer/autorefractor; phoropter; visual acuity measuring; retinal camera; corneal topography unit; or retinoscope. Other equipment may be used as needed. Must be able to work with precise tools and equipment; must have dexterity to use these items correctly and safely. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.